Keanna Herrera
Las Vegas,NV
Summary
Reliable and detail-oriented professional with strong organizational skills and a proven ability to manage multiple priorities in fast-paced environments. Known for accuracy, clear communication, and taking initiative to solve problems and meet deadlines while maintaining high level of confidentiality and professionalism.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Amentum
01.2026 - Current
- Provide exceptional customer service while ensuring passenger safety and comfort during flights.
- Coordinate with flight-crew to deliver efficient service and resolve passenger inquiries promptly.
- Conduct pre-flight safety checks and emergency procedure briefings to ensure compliance with regulations.
- Monitor cabin environment and address issues proactively to maintain optimal comfort levels for passengers.
- Demonstrate flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Coordinate flight manifesting and ticket verification to guarantee passengers are assigned and transported to the proper destinations.
- Maintain a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Senior Law Enforcement Support Technician
LVMPD
12.2024 - 01.2026
- Lead and mentor staff; train new employees on procedures, systems, and safety protocols.
- Create schedules for the section and adjust staffing as needed to maintain operational readiness.
- Maintain strict accuracy while processing sensitive records, warrants, applications, and court documents.
- Provide excellent customer service to internal and external partners.
- Utilize CAD, P1, Brazos, and Excel for reports and data maintenance.
- Ensure proper documentation, scanning, indexing, and QA in OnBase.
- Fingerprint citizens and maintain identification records.
- Monitored help desk ticketing system, prioritizing requests to optimize response times and customer service quality.
- Maintain accurate records and prepare reports in a timely manner.
- Utilize general office equipment, including but not limited to copiers, fax machines, and computers.
Law Enforcement Support Technician
LVMPD
11.2021 - 12.2024
- Managed high-volume phone communication, routing calls accurately and professionally.
- Processed sensitive documents, SCOPE records, felon registrations, and warrant checks.
- Ran III histories and supported investigative workflows.
- Used CAD and P1 to assist with citizen report filing and documentation.
- Delivered dependable work with a focus on accuracy and compliance.
Office Manager
Wild Ride Transport
02.2017 - 11.2021
- Managed office operations with accuracy and strong multitasking skills.
- Reconciled business and driver accounts; audited timecards and leave usage.
- Created employee profiles, processed payroll, and set up direct deposit in QuickBooks.
- Verified accuracy of invoices and billing for multiple clients daily.
- Provided strong customer service in a high-volume environment.
- Maintained organized records, schedules, and compliance documentation.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
GED -
Fayette Institute of Technology
Oak Hill, WV11-2013
Skills
- Safety-focused mindset and adherence to protocols
- Highly detail-oriented and accountable
- Excellent customer service and communication
- Calm under pressure; strong decision-making
- Always on time and reliable
- Integrity-driven and mission oriented
- Team leadership and training experience
- Conflict resolution and de-escalation
- Excel and data tracking proficiency
Timeline
Flight Attendant
Amentum
01.2026 - Current
Senior Law Enforcement Support Technician
LVMPD
12.2024 - 01.2026
Law Enforcement Support Technician
LVMPD
11.2021 - 12.2024
Office Manager
Wild Ride Transport
02.2017 - 11.2021
GED -
Fayette Institute of Technology