Keanna Russell
Atlanta,GA
Summary
Currently working as a Ramp Agent with Delta Air Lines, seeking to leverage my skills in safety, and problem-solving to contribute as a Delta Air Load Distribution Desk. Dedicated to applying strong communication, critical thinking skills. Experienced in exceeding performance goals and handling high-pressure situations with composure and professionalism.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ramp Agent
Delta Air Lines
05.2023 - Current
- Responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes
- Collaborate with team members to ensure safe and efficient baggage handling, conduct inspections to maintain operational safety standards, and provide assistance to customers during boarding process
Customer Service Representative
AT&T
04.2022 - 05.2023
- De-escalated situational calls regarding mobile device technical difficulties and consulted with customers to determine best methods to resolve service and billing issues
- Exceeded team goals and collaborated with staff to implement customer service initiatives
CNA - Certified Nursing Assistant
St. Dominic Hospital
03.2020 - 04.2022
- Provided compassionate care to patients, ensuring their comfort and safety, while maintaining clear communication with medical staff and family members
- Answered patient calls and determined how to best help them
- Assisted patients with daily activities and personal hygiene, including bathing, dressing, getting out of bed, using the toilet, walking, standing, or exercising
- Ensured patients receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences
Accounting Technician
Mississippi Department of Employment Security
02.2019 - 02.2020
- Managed and processed unemployment claims, provided assistance to customers with navigating systems such as Weekly certifications, User ID and Password difficulties and ensured accurate documentation for state compliance
Call Center Account Specialist
SITEL Worldwide Corporation
08.2018 - 12.2018
- Met and surpassed call speed, accuracy and volume benchmarks on a consistent basis
- Provided exceptional customer service, and resolving issues efficiently
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Education
High School Diploma -
Germantown High School
Madison05.2018
Skills
- Safety Compliance
- Customer Service Excellence
- Emergency Response
- Team Collaboration
- Leadership
- Time Management
- Communication skills
- Conflict Resolution
- Computer Literacy
- Data Entry
- Documentation Review
Certification
- CNA License
- CPR Certification
- First Aid Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Ramp Agent
Delta Air Lines
05.2023 - Current
Customer Service Representative
AT&T
04.2022 - 05.2023
CNA - Certified Nursing Assistant
St. Dominic Hospital
03.2020 - 04.2022
Accounting Technician
Mississippi Department of Employment Security
02.2019 - 02.2020
Call Center Account Specialist
SITEL Worldwide Corporation
08.2018 - 12.2018
High School Diploma -
Germantown High School
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