KeAnna Russell
Lawrenceville,GA
Summary
Motivated and safety-focused aviation professional with experience as a Delta Ramp Agent, seeking to transition into a Flight Attendant role. Dedicated to delivering exceptional customer service, upholding Delta’s core values, and maintaining a calm, professional presence under pressure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ramp Agent
Delta Air Lines
05.2023 - Current
- Maintain strict adherence to safety protocols while operating in high-pressure, time-sensitive environments.
- Collaborate with cross-functional teams to ensure safe, timely flight departures.
- Recognize and report potential hazards or operational delays with clear, concise communication.
- Engage with boarding passengers when assisting gate agents, displaying poise and care.
- Support aircraft pushbacks, baggage loading/unloading, and de-icing procedures.
Customer Service Representative
AT&T
04.2022 - 05.2023
- De-escalated high-volume customer calls regarding mobile device issues and billing disputes.
- Provided personalized service solutions and exceeded customer satisfaction goals.
- Collaborated with internal teams to deliver seamless customer resolutions.
Certified Nursing Assistant (CNA)
St. Dominic Hospital
03.2020 - 04.2022
- Provided compassionate care and emotional support to patients in high-stress environments.
- Assisted with daily activities, hygiene, and mobility to maintain patient dignity and comfort.
- Maintained detailed communication with medical staff and family members.
Accounting Technician
Mississippi Dept. of Employment Security
02.2019 - 02.2020
- Processed unemployment claims with attention to detail and policy compliance.
- Provided technical assistance to customers navigating complex systems.
- Maintained accurate records for state reporting and audits.
Call Center Specialist
SITEL Worldwide
08.2018 - 12.2018
- Delivered fast, friendly service for routine questions and account complaints.
- Maintained performance goals related to call handling time, resolution, and professionalism.
- Upskilled through customer engagement initiatives to improve service quality.
Education
High School Diploma -
Germantown High School
Madison, MS05.2018
Skills
- Passenger & Ramp Safety
- Customer Service & De-escalation
- Emergency Response
- Team Collaboration
- Poise Under Pressure
- Conflict Resolution
- FAA Compliance Awareness
- Clear Communication
- Time Management
- CPR & First Aid Certified
- Documentation & Reporting
Certification
- Certified Nursing Assistant (CNA)
- CPR Certification
- First Aid Certification
Flight Attendant Readiness
- Trained in CPR, First Aid, and emergency response protocol.
- Familiar with Delta’s core values: Honesty, Integrity, Respect, Perseverance, Servant Leadership.
- Proven ability to stay composed under pressure and communicate clearly.
- Passionate about creating memorable, safe travel experiences.
Additional Information
- Willing to Relocate: Yes
- Authorized to Work in the U.S.
Timeline
Ramp Agent
Delta Air Lines
05.2023 - Current
Customer Service Representative
AT&T
04.2022 - 05.2023
Certified Nursing Assistant (CNA)
St. Dominic Hospital
03.2020 - 04.2022
Accounting Technician
Mississippi Dept. of Employment Security
02.2019 - 02.2020
Call Center Specialist
SITEL Worldwide
08.2018 - 12.2018
High School Diploma -
Germantown High School
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