Keanna Segura
Lancaster,CA
Summary
Compassionate and detail-oriented Case Manager with a strong background in managing diverse client needs and dynamic conditions. Skilled in coordinating services, creating client-centered care plans, and ensuring seamless delivery of healthcare and social support services. Known for excellent clinical judgment, strong documentation, and effective problem-solving abilities, with a proven ability to manage emergent cases efficiently and with empathy. Experienced in collaborating with multidisciplinary teams, optimizing resources, and ensuring that clients receive the comprehensive support necessary for their well-being. Seeking to leverage expertise in client advocacy, program coordination, and crisis management to drive successful outcomes in a Program Coordinator role.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
ECM Housing Navigator
Wesley Health Centers
02.2022 - Current
- Manage and coordinate the housing program for low-income families, overseeing intake processes, eligibility assessments, and housing placement.
- Managed a Case load of 45 plus
- Develop and implement client-driven case plans that address both immediate and long-term housing, healthcare, and social service needs.
- Collaborate with healthcare providers, legal services, and local agencies to ensure clients receive the full spectrum of support and resources.
- Provide direct crisis intervention, safety planning, and advocacy to clients facing urgent housing and health challenges.
- Maintain accurate records and ensure compliance with program policies, including data entry into the Homeless Management Information System (HMIS).
- Lead annual resident briefings to ensure participants understand program requirements and moving procedures.
- Optimize communication between healthcare workers, legal service providers, and social services to ensure holistic care for program participants.
ODR Mist / ECM Case Manager
Alcott Center For Mental Health
01.2021 - 02.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Managed a case load of 50 plus
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Program Manager
Turning Point / PRK (Project Room Key)
01.2021 - 01.2022
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable
- solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- mediate conflicts within families tp clarify and resolve underlining issues
- manage CLS transportation billing through computerized billing system
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
Case Manager II
Penny Lanes
09.2020 - 10.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Residental Supervisor
Bridge To Home
12.2017 - 01.2021
- started as a Shift Leader and was promoted after 2 years
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Scheduled fun social and recreational activities for residents.
- Implemented effective communication strategies among staff members to foster a cohesive work environment focused on delivering high-quality care.
- Managed budgets effectively, ensuring adequate allocation of resources for staffing, maintenance, and programming needs while maintaining fiscal responsibility.
- Ensured adherence to all federal, state, and local regulations governing residential facilities through consistent monitoring and timely updates to policies as needed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Generated reports detailing findings and recommendations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Created and managed project plans, timelines and budgets.
Education
Medical Assistant
National Career Education
Rancho Cordova, CA06-2011
GED -
Adult School
Sacramento, CA03-2006
Skills
- Team coordination experience
- Emergency response training
- Crisis Intervention/ Conflict Resolution
- Client Advocacy & Service Coordination
- Basic first aid
- Safety systems
- Crisis Management & Conflict Resolution
- Strong communication
- Public speaking
- Documentation skills
- Problem-solving
- Multitasking Abilities
Accomplishments
- Client Education and Empowerment:
Facilitated workshops on tenant rights, budgeting, and maintaining a home, which empowered over 30 clients to navigate housing challenges independently." - Partnerships with Local Housing Providers:
"Developed and maintained relationships with over 30 local landlords, housing authorities, and non-profit organizations, ensuring a variety of housing options for clients." - Crisis Intervention and Prevention: "Helped prevent eviction of at-risk clients by negotiating payment plans, coordinating mediation with landlords, and connecting families to emergency financial resources."
- Advocacy and Support:
"Advocated for clients’ rights by providing representation in meetings with housing authorities, courts, and healthcare providers, leading to a 50% increase in favorable outcomes for clients facing legal challenges."
Certification
- OSHA Certified
- Certified Data Professional (CDP)
- CPR/AED Certification
- Project Management Professional (PMP)
- First Aid Certification
- Certified Medical Assistant (CMA)
Languages
English
Full Professional
Timeline
ECM Housing Navigator
Wesley Health Centers
02.2022 - Current
ODR Mist / ECM Case Manager
Alcott Center For Mental Health
01.2021 - 02.2024
Program Manager
Turning Point / PRK (Project Room Key)
01.2021 - 01.2022
Case Manager II
Penny Lanes
09.2020 - 10.2021
Residental Supervisor
Bridge To Home
12.2017 - 01.2021
Medical Assistant
National Career Education
GED -
Adult School
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