Keanna Taylor
Jefferson City,MO
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
20
20
years of professional experience
Work History
Registered Medical Assistant
Community Health Center of Central Missouri
Jefferson City, MO
04.2024 - Current
- Performed patient assessments, including vital signs and medical history documentation.
- Assisted physicians in exams, treatments, and procedures.
- Maintained clinical records according to HIPAA regulations.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
Medical Assistant/Receptionist
St. Luke's Medical Group
Saint Louis, Missouri
11.2020 - 12.2023
- Set up appointments for physician visits and procedures using calendar software.
- Updated group medical records and technical library to promote smooth office operations.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Spatial Data Specialist/EKG Monitor Technician
Advanced ICU Care
Saint Louis, Missouri
07.2017 - 12.2019
- Collected, compiled, and analyzed spatial data from various sources.
- Maintained and operated EKG monitoring equipment in a safe and efficient manner.
- Monitored patient's heart activity during stress testing, Holter monitoring, cardiac catheterization and pacemaker insertions.
- Obtained accurate lead placements for EKG recordings of the heart's electrical activity.
- Reported any abnormal results or findings to physicians for further evaluation and diagnosis.
- Reviewed patient charts for accuracy of data entered into computerized databases.
Certified Nursing Assistant/Secretary
Ranken Jordan Pediatric Bridge Hospital
Maryland Heights, MO
03.2010 - 07.2017
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Clinical Partner
SSM St. Mary's Health Center
Richmond Heights, MO
01.2005 - 03.2010
- Assisted nurses with patient care activities, including vital signs monitoring and medication administration.
- Performed venipuncture and other specimen collection procedures to support laboratory testing.
- Demonstrated knowledge of infection control standards in all clinical tasks.
- Prepared treatment rooms for patient exams and treatments according to established protocols.
- Organized medical records, documents, and reports as directed by physicians or nurses.
- Participated in interdisciplinary team meetings to ensure coordination of care plans for each patient admitted into the department.
- Monitored changes in patients' condition, reporting any changes promptly to supervising nurse or physician.
- Supported staff members with their day-to-day duties as needed, such as charting, filing, stocking shelves.
- Responded quickly to emergency situations according to established protocols.
- Performed basic diagnostic tests such as EKGs or blood glucose monitoring when instructed.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Education
Healthcare Professional - Certified Phlebotomist Technician
Phlebotomy Training Specialist
Brentwood, MO02-2023
Healthcare Professional - Registered Medical Assistant
St. Louis College of Health Careers
St Louis, MO06-2008
Healthcare Professional - Certified Medication Technician
Daruby
St. Louis, MO04-2003
Healthcare Professional - Certified Nursing Assistant
St. Louis Job Corps
St. Louis, MO11-2001
GED -
Human Development Corporation Metropolitan of STL
St. Louis, MO06-2000
Skills
- Privacy and confidentiality
- Medical Records Management
- Immunization Administration
- Inventory Management
- Patient Care Coordination
- Insurance Verification
- Patient Scheduling
- First-aid and CPR
References
References available upon request.
Certification
- RMA - Registered Medical Assistant
- PT - Phlebotomy Technician
- CET - EKG Technician
Timeline
Registered Medical Assistant
Community Health Center of Central Missouri
04.2024 - Current
Medical Assistant/Receptionist
St. Luke's Medical Group
11.2020 - 12.2023
Spatial Data Specialist/EKG Monitor Technician
Advanced ICU Care
07.2017 - 12.2019
Certified Nursing Assistant/Secretary
Ranken Jordan Pediatric Bridge Hospital
03.2010 - 07.2017
Clinical Partner
SSM St. Mary's Health Center
01.2005 - 03.2010
Healthcare Professional - Certified Phlebotomist Technician
Phlebotomy Training Specialist
Healthcare Professional - Registered Medical Assistant
St. Louis College of Health Careers
Healthcare Professional - Certified Medication Technician
Daruby
Healthcare Professional - Certified Nursing Assistant
St. Louis Job Corps
GED -
Human Development Corporation Metropolitan of STL
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