Keanson Ye
Richmond,United States
Summary
Dynamic leader with a proven track record at Instacart, enhancing operational efficiency and stakeholder engagement across multiple levels. Spearheaded the development of an SQL-based workforce planning dashboard, reducing labor costs by 15%. Excelled in talent acquisition and process optimization, leveraging advanced Google Sheets and fostering cross-functional collaboration.
Overview
10
10
years of professional experience
Work History
Area Manager
Instacart
San Francisco, CA
09.2019 - 08.2024
- Managed 50 store units across SF & LA, overseeing 3 Site Managers, 10 Shift Leads, and 200+ Personal Shoppers
- Developed SOPs for wage adjustments, ensuring compliance and reducing payroll discrepancies by 30%
- Standardized HR resource updates, improving process efficiency by 40%
- Launched an SQL-based workforce planning dashboard, cutting scheduling inefficiencies by 30% and reducing labor costs by 15%
- Strengthened retailer partnerships, improving collaboration, service efficiency, and overall store operations
- Led recruitment and onboarding for Shift Leads and Site Managers, ensuring a strong talent pipeline
Site Manager
Instacart
San Francisco, CA
09.2018 - 09.2019
- Oversaw daily operations for 20 store units and 150+ employees, optimizing hiring, retention, and performance
- Developed hiring and scheduling SOPs, reducing time-to-hire by 40% and ensuring consistency
- Created real-time Google Sheets dashboards, improving efficiency by 50% and customer satisfaction by 80%
- Managed the SF Bay Area pickup service launch, coordinating multiple store openings
- Streamlined hiring workflows, enhancing staffing efficiency and meeting aggressive hiring targets
Shift Lead
Instacart
Oakland, CA
03.2018 - 09.2018
- Led the region’s highest-volume store, improving order fulfillment and operational performance
- Revitalized an underperforming location, increasing order fulfillment and customer satisfaction by 150%
- Launched customer experience initiatives, improving order accuracy and service quality
- Improved issue resolution efficiency by 50% through streamlined escalation processes
In-Store Shopper
Instacart
Berkeley, CA
10.2014 - 03.2018
- Ranked in the top 1% of employees for accuracy, speed, and customer satisfaction
- Built strong retailer relationships, improving order fulfillment and inventory management
- Mentored new hires on customer engagement and efficiency, enhancing team performance
Education
Bachelor of Arts - History
San Francisco State University
06.2013
Skills
- Operational Strategy & Execution
- Process Optimization & Efficiency
- Data Analytics & Performance Metrics
- Cross-Functional Collaboration & Stakeholder Engagement
- Talent Acquisition, Development & Retention
- Project & Program Management
- Retail & Vendor Relations
- Compliance & Regulatory SOP Development
- SQL
- Google Sheets (Advanced)
- Excel (Advanced)
- Jira
- Zendesk
- Looker
- Tableau
- Google Data Studio
Languages
- English, Fluent
- Cantonese, Fluent
- Mandarin, Beginner
Technical Skills
SQL, Google Sheets (Advanced), Excel (Advanced), Jira, Zendesk, Looker, Tableau, Google Data Studio
Affiliations
- Travel Enthusiasts
- Points and Miles
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Career advancementCompany CulturePersonal development programsHealthcare benefitsWork-life balanceTeam Building / Company RetreatsQuote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Languages
English
Native language
Chinese (Cantonese)
Upper Intermediate (B2)
B2
Chinese (Mandarin)
Elementary (A2)
A2
Timeline
Area Manager
Instacart
09.2019 - 08.2024
Site Manager
Instacart
09.2018 - 09.2019
Shift Lead
Instacart
03.2018 - 09.2018
In-Store Shopper
Instacart
10.2014 - 03.2018
Bachelor of Arts - History
San Francisco State University
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