Keante Evans
Phoenix,AZ
Summary
Results-driven team lead with expertise in coaching and mentoring, ensuring project milestones are met. Known for enhancing operational efficiency and fostering collaboration, contributing to improved team performance and quality control.
Detail-oriented professional with a strong commitment to customer satisfaction and conflict resolution. Proven ability to streamline processes and improve workplace safety, driving team effectiveness and enhancing overall service delivery.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
12
12
years of professional experience
Work History
Team Lead of Merchant
Slingshot Tec
Phoenix, AZ
06.2022 - 12.2025
- Led team in achieving project milestones, ensuring timely completion of deliverables.
- Mentored junior staff, enhancing team skills and performance through structured training sessions.
- Streamlined workflow processes, improving operational efficiency and reducing turnaround times.
- Coordinated cross-functional communication, fostering collaboration among team members and stakeholders.
- Analyzed performance metrics, guiding strategic decisions to enhance overall team effectiveness.
- Trained new team members by relaying information on company procedures and safety requirements.
Implantation Onboarding
Aston Carter
Tempe, AZ
11.2020 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Cashier
Ross Dress for Less
Phoenix, AZ
04.2018 - 02.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash register area, ensuring compliance with company policies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Implemented streamlined checkout processes, reducing wait times during peak hours.
- Analyzed sales data to identify trends, contributing to effective merchandising strategies.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Walmart
Avondale, AZ
10.2015 - 03.2018
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction.
- Assisted customers with product selection and provided detailed information on merchandise.
- Processed transactions accurately using POS systems, enhancing operational efficiency.
- Maintained clean and organized work areas to promote a positive shopping experience.
- Trained new staff on customer service protocols and company policies, fostering teamwork.
- Collaborated with management to develop strategies for improving customer engagement and retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Agent
TNT Energy
Avondale, AZ
08.2013 - 04.2015
- Developed and maintained strong client relationships to drive sales growth.
- Conducted market analysis to identify customer needs and optimize product offerings.
- Delivered presentations on energy solutions to educate clients and facilitate decision-making.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
Education
High School Diploma -
Bell View High School
Milwaukee, WI05-2004
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Workplace safety
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10-25 staff members.
Languages
English
Full Professional
Timeline
Team Lead of Merchant
Slingshot Tec
06.2022 - 12.2025
Implantation Onboarding
Aston Carter
11.2020 - 06.2022
Cashier
Ross Dress for Less
04.2018 - 02.2020
Customer Service Representative
Walmart
10.2015 - 03.2018
Sales Agent
TNT Energy
08.2013 - 04.2015
High School Diploma -
Bell View High School