Keanu Reid
Bridgeport,CT
Summary
People-first, service-driven professional with experience delivering warm, reliable customer service in fast-paced, safety-focused environments. Known for maintaining calm under pressure, communicating clearly, and supporting team members to ensure smooth operations. Strong commitment to Southwest Airlines' culture of caring, servant leadership, safety compliance, and creating a welcoming experience for every customer.
Overview
2
2
years of professional experience
Work History
Receptionist
LCB Senior Living
Westport, CT
07.2024 - Current
- Served as the first point of contact for residents, families, and visitors, creating a warm and professional first impression.
- Managed multiple priorities in a fast-paced environment while maintaining clear, courteous communication.
- Followed safety, security, and documentation procedures with strong attention to detail and compliance.
- Supported team members across departments to ensure smooth daily operations and positive experiences.
Server
Sunrise Senior Living
Wilton, CT
12.2024 - 08.2025
- Delivered attentive, friendly service while maintaining professionalism during high-volume meal periods.
- Followed strict service, sanitation, and dietary procedures to ensure safety and compliance.
- Assisted with training new team members, reinforcing service standards and teamwork.
- Remained calm, adaptable, and solution-oriented during peak service times.
Server
Maplewood Senior Living
Southport, CT
12.2023 - 07.2024
- Built positive relationships through kindness, empathy, and attentive service.
- Addressed concerns respectfully and discreetly, prioritizing comfort and satisfaction.
- Supported coordinated events requiring flexibility, teamwork, and clear communication.
Education
High School Diploma - Biotechnology Research & Zoological Sciences
Bridgeport, CT06.2024
Skills
- Customer & passenger care
- Safety awareness & compliance
- Calm response under pressure
- Clear verbal communication
- Conflict de-escalation
- Team collaboration
- Adaptability & flexibility
- Attention to detail
- Cultural awareness & inclusion
Timeline
Server
Sunrise Senior Living
12.2024 - 08.2025
Receptionist
LCB Senior Living
07.2024 - Current
Server
Maplewood Senior Living
12.2023 - 07.2024