Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Lapasrada Jakrachai

Lapasrada Jakrachai

Alpharetta,GA

Summary

Experienced professionals offer several years working in airline and service industries. Specialize in safety protocol adherence, passenger comfort optimization, and conflict resolution, ensuring smooth flight operations. Excel in communication, teamwork, and adaptability, bringing positive outcomes to challenging situations. Dedicated personnel known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated personnel with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Flexible hard worker ready to learn and contribute to team success.

Overview

22
22
years of professional experience

Work History

Receptionist

Reformed University
01.2025 - 04.2025
  • Greeted and assisted visitors, including students, faculty, and guests, as professional first point of contact.
  • Supported professors and staff with technology needs, such as audiovisual setup and troubleshooting.
  • Monitored university building access to ensure security protocols were consistently followed.
  • Reported security concerns promptly to designated personnel for immediate resolution.
  • Contributed to sustainability efforts by ensuring lights and devices were powered off when not in use.
  • Maintained cleanliness of reception area and common spaces through regular tidying activities.

Senior Cabin Crew Member

Qatar Airways
05.2014 - 09.2022
  • Promoted to Cabin Senior Supervisor in May 2022, ensuring 100% safety and five-star in-flight experiences.
  • Liaised with pilots, supervising pre-boarding security and coordinating cabin crew during emergencies.
  • Enforced airline regulations and policies to maintain a safe flight environment.
  • Oversaw crew performance and well-being regarding safety, security, and service standards.
  • Provided leadership and coaching to the crew, achieving highest delivery standards for passengers.
  • Promoted to Senior Cabin Crew “F1” in March 2017, delivering exceptional passenger care in business and first class.
  • Demonstrated safety awareness and first aid proficiency to customers and colleagues.
  • Tailored services to effectively address customer concerns while maintaining professionalism.

Corporate Sales Executive

Plugsoft Co., Ltd.
08.2009 - 03.2014
  • Sold NIKE GOLF products and services to clients in Thailand and neighboring countries.
  • Prepared action plans to identify targets and projected contact volumes.
  • Provided feedback on product opportunities and market insights to relevant companies.
  • Monitored competitive landscape to maintain a strategic advantage.
  • Collaborated with internal teams to assess progress toward objectives.
  • Advised management on operations and promotions based on customer insights.
  • Cultivated long-term relationships with key accounts through exceptional service.
  • Conducted follow-ups post-sale to ensure satisfaction and encourage brand loyalty.

Personal Assistant for Managing Director

Plugsoft Co., Ltd.
08.2008 - 07.2009
  • Managed executive calendar and scheduled appointments to optimize time allocation.
  • Arranged comprehensive travel logistics, encompassing flights, transportation, and lodging.
  • Prepared various documents, including reports, presentations, agendas, and correspondence.

Part-time MC, Entrance Greeter and Performer

Mandarin Oriental Dara Dhevi Chiangmai
04.2003 - 04.2008
  • Greeted customers entering establishment, fostering a welcoming environment.
  • Guided customers in locating specific items and services efficiently.
  • Addressed customer inquiries to enhance overall satisfaction.
  • Exhibited professionalism in all customer engagements.
  • Performed Traditional Thai dance for milestone The Anniversary 130 years of Mandarin Oriental Bangkok.

Education

BABA - Business Administration

Reformed University
Atlanta, GA

Bachelor of Arts - Humanities

Chiangmai University
Chiang Mai
03.2004

Skills

  • Food and beverage service
  • Cultural and multicultural awareness
  • Coaching and mentoring
  • Security protocols
  • Team leadership
  • Brand representation
  • Complaint resolution
  • Passenger assistance
  • Cross-selling strategies
  • Customer engagement and care
  • Relationship management
  • Sales analytics and management
  • Business development
  • Active listening and problem-solving
  • Satisfaction monitoring
  • Effective communication
  • Teamwork and collaboration

Timeline

Receptionist

Reformed University
01.2025 - 04.2025

Senior Cabin Crew Member

Qatar Airways
05.2014 - 09.2022

Corporate Sales Executive

Plugsoft Co., Ltd.
08.2009 - 03.2014

Personal Assistant for Managing Director

Plugsoft Co., Ltd.
08.2008 - 07.2009

Part-time MC, Entrance Greeter and Performer

Mandarin Oriental Dara Dhevi Chiangmai
04.2003 - 04.2008

Bachelor of Arts - Humanities

Chiangmai University

BABA - Business Administration

Reformed University

Similar Profiles

CREATE PROFILE