Keanu Sanchez
Smiths Station,AL
Summary
Developed strong communication and problem-solving abilities in customer-focused environment. Skilled in managing customer inquiries and resolving issues efficiently. Seeking to transition into new field, bringing customer-centric approach and commitment to achieving positive outcomes.
Overview
3
3
years of professional experience
Work History
Customer Care Agent
Synovus Bank
Columbus, GA
04.2025 - Current
- Resolved customer inquiries via phone, email, and chat efficiently.
- Collaborated with teams to enhance service delivery processes.
- Identified recurring issues and proposed solutions to improve customer satisfaction.
- Documented customer feedback for continuous improvement initiatives.
- Ensured compliance with service level agreements and company standards.
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
Deli Clerk
Publix Super Markets
05.2024 - 04.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Crew Member and Line Cook
Chick Fil A
Columbus, GA
05.2022 - 09.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Education
High School Diploma -
American School
Lansing, IL08.2018
Skills
- Customer service
- Honesty and integrity
- Strong work ethic
- Equipment safety
- Hospitality service expertise
- Order taking accuracy
- Flexible schedule
- Work area maintenance
- Equipment use
- Heavy lifting
- Cross-selling products and services
- Product knowledge
- Data entry
- Performance improvement
- Product recommendations
- Accurate money handling
- Interactive communication skills
- Ordering procedures
- Sales expertise
- Quality inspections
- Point of sale operation
- Sales Proficiency
Timeline
Customer Care Agent
Synovus Bank
04.2025 - Current
Deli Clerk
Publix Super Markets
05.2024 - 04.2025
Crew Member and Line Cook
Chick Fil A
05.2022 - 09.2023
High School Diploma -
American School