KEAON RODGERS
Houston,Tx
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Safety Ambassador
Amazon
Houston, Texas
08.2023 - Current
- Analyzed processes to devise methods for reducing workplace injuries, accidents and illnesses.
- Trained extensively in OSHA standards to develop deep understanding of environmental, workplace and PPE protections.
- Observed workers and walked facilities to identify workplace hazards and advised on potential corrective actions.
- Tested new equipment to determine safety features or lack thereof.
- Checked wide range of workplace environments to verify employees’ policies and workers’ compliance with optimal safety standards.
- Implemented protections to eliminate potentially hazardous processes, work methods and materials.
Lead Direct Care Staff Member
LG Legacy For Kids
Spring, Texas
05.2021 - 07.2023
- Monitored and assisted with daily living activities such as bathing, grooming and room care.
- Delivered personal care and support aligned with individual support plans.
- Observed individuals for changes in health or behavior.
- Attended emergency calls, providing first aid and following established protocols.
- Handled challenging behaviors using proven deescalation strategies.
- Participated in staff meetings and in-service trainings to stay aware of new company developments and protocols.
Customer Service Representative
PLS Check Cashing
Houston, Texas
05.2020 - 05.2021
- Answered inbound calls to greet and assist customers with various needs and questions.
- Updated customer accounts with current personal and purchasing information.
- Prepared documentation for customer contracts and transactions.
- Managed time by prioritizing workload and juggling multiple tasks simultaneously.
- Kept updated on available products, services and promotions.
- Determined charges for services requested, collected deposits, or payments, and arranged for billing.
Overnight Stocker and Receiver
Walmart
Spring, Texas
01.2018 - 03.2020
- Operated material handling equipment to move and organize stock.
- Cleaned display cases, shelves and aisles regularly to keep store professional and customer-ready.
- Unpacked, tagged and stocked merchandise for sale on main floor.
- Processed damaged items, documented evidence and prepared reports to expedite claims process.
- Restocked shelves, racks and bins with latest stock in attractive displays.
- Rotated stock as per FIFO inventory management policy, minimizing product waste.
Education
High School Diploma -
Nimitz High School
Houston, Texas07-2014
Skills
- Worker training
- Accident reduction planning
- Develop hygiene programs
- Problem-solving
- Texas Food Handlers License
- CPR Certified
- Electric pallet jack
- Cash Handling
- Customer Service
LANGUAGES
English, Fluent
Timeline
Safety Ambassador
Amazon
08.2023 - Current
Lead Direct Care Staff Member
LG Legacy For Kids
05.2021 - 07.2023
Customer Service Representative
PLS Check Cashing
05.2020 - 05.2021
Overnight Stocker and Receiver
Walmart
01.2018 - 03.2020
High School Diploma -
Nimitz High School