- Passion for photography and editing photos
- Drawing and Painting
- Music
- Concerts
- Participating in cultural exchange programs and homestays
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Community Cleanup
- Volunteer Work
- Offering time and support to shelters for the homeless, women, and animals
- Fundraising Events
Keara Mulligan
San Rafael,California
Summary
Very detail-oriented with a strong background in customer service. Known for exceptional problem-solving and conflict mediation skills, enhancing customer loyalty and satisfaction.
Overview
13
13
years of professional experience
Work History
Barista
Java Hut
Fairfax, CA
06.2025 - Current
- Developed and maintained relationships with regular customers, enhancing loyalty.
- Implemented quality control measures to ensure consistency in drink presentation and taste.
- Resolved customer complaints swiftly, fostering a positive dining experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Shift Lead
CoCo Fresh Tea & Juice
New York, NY
09.2021 - 06.2025
- Trained and mentored new baristas on customer service standards and beverage preparation techniques.
- Developed and maintained positive customer relationships, enhancing loyalty and satisfaction.
- Resolved customer complaints promptly, reinforcing a commitment to excellent service experiences.
- Streamlined beverage preparation processes, improving speed without compromising quality.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
Shift Lead (full Time Into Summer Job)
Jamba Juice
San Rafael, CA
02.2019 - 08.2024
- Supervised daily operations to ensure high-quality customer service and product consistency.
- Trained new team members on operational procedures and customer interaction standards.
- Managed inventory levels, ensuring timely restocking of supplies and minimal waste.
- Monitored cash handling procedures to carry out accuracy in financial transactions.
- Resolved customer complaints swiftly, fostering a positive shopping experience and brand loyalty.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Camp Counselor (summer Job)
Summer Camp
San Anselmo, CA
06.2013 - 08.2019
- Led daily activities, encouraging teamwork and communication among campers.
- Supervised safety protocols, ensuring a secure environment for all participants.
- Mentored junior counselors, providing guidance and support in daily operations.
- Organized special events, promoting camper participation and enthusiasm.
- Implemented feedback systems to improve program effectiveness and camper satisfaction.
- Coordinated with parents to address concerns and facilitate open communication.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
Library Assistant
Dove Creek Library
Dove Creek, CO
05.2015 - 08.2017
- Processed new arrivals and maintained accurate cataloging within the library system.
- Supported community programs by organizing events and promoting literacy initiatives.
- Trained new staff on library procedures and customer service best practices.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Monitored library environments to maintain safe, hazard-free settings.
- Helped children select appropriate reading level library books.
- Collected fees, fines and donations
Education
BBA - Arts And Entertainment Management
Pace University
New York, NY06-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Decision-making
- POS systems
- POS system operation
- Quality control
- New hire training
- Conflict mediation
- Safe food handling
- Food preparation
- Coffee machinery
- Coffee expertise
Interests
Timeline
Barista
Java Hut
06.2025 - Current
Shift Lead
CoCo Fresh Tea & Juice
09.2021 - 06.2025
Shift Lead (full Time Into Summer Job)
Jamba Juice
02.2019 - 08.2024
Library Assistant
Dove Creek Library
05.2015 - 08.2017
Camp Counselor (summer Job)
Summer Camp
06.2013 - 08.2019
BBA - Arts And Entertainment Management
Pace University