Ke'ara Wingard
Carthage,MS
Summary
Accomplished and certified Pharmacy Technician with over 5 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician-Prior Authorization Technician
Caremark LLC
10.2021 - Current
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
Certified Pharmacy Technician
CVS Pharmacy
07.2018 - 10.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Stocked, labeled and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Fret/Sales Associate
Burkes Outlet Bealls
10.2016 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Loaded and unloaded merchandise using ladder and pallet jack.
Third Key Sales Associate
Shoe Show
01.2015 - 10.2018
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Processed cash, credit, debit and check payments.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Rotated stock according to dates and protocols.
- Broke down boxes and disposed of trash.
Education
Associate of Arts - Occupational Therapy
Holmes Community College
Goodman, MS12.2015
Skills
- Prescription Order Verification
- Prescription Refill Fulfillment
- Organization and Prioritization
- Service Quality
- Computer Billing Systems
- Prescription Review
- Prior Authorization Processing
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician-Prior Authorization Technician
Caremark LLC
10.2021 - Current
Certified Pharmacy Technician
CVS Pharmacy
07.2018 - 10.2021
Fret/Sales Associate
Burkes Outlet Bealls
10.2016 - 07.2018
Third Key Sales Associate
Shoe Show
01.2015 - 10.2018
Associate of Arts - Occupational Therapy
Holmes Community College
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