Vanessa Hilton
Lake City,FL
Summary
Dedicated pharmacy professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Certified Pharmacy Technician with over 6 years of experience in a pharmacy. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Prior Authorization Pharmacy Technician
Healthcare Support Staffing
11.2023 - 06.2024
- Maintained regulatory compliance by staying up-to-date on industry changes and implementing appropriate adjustments to workflow procedures.
- Improved patient outcomes by accurately processing prior authorization requests and collaborating with healthcare providers.
- Reduced errors in the prior authorization process by diligently reviewing patient records, insurance details, and medication interactions.
CPhT
Humana (Full Time) 40 Hours/week
11.2016 - 09.2022
- Communicated directly with doctors offices via telephone, fax, and email.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Used Microsoft Word and other software tools to create documents and other communications
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Handled between 10 to 20 calls per day to address provider inquiries required to process prescriptions
Pharmacy Technician
Kroger Pharmacy (Full Time) 35 Hours/week
11.2015 - 11.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Processed over 150 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Reviewed and verified customer information and insurance provider information
- Answered incoming phone calls and addressed questions from customers and healthcare providers
Order Entry Technician
Medco Health Solutions (Full Time) 40 Hours/week
02.2008 - 10.2013
- Established and maintained patient profiles, updating organizational database with current information.
- Completed accurate order entry and data verification.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Led projects and analyzed data to identify opportunities for improvement.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Pharmacy Tech - Pharmacology
Penn Foster Career School
Scranton, PA12.2023
Skills
- FDA Compliance
- Dispensing Medications
- Patient Confidentiality
- Prescription Filling and Labeling
- Answering and Routing Calls
- Pharmacy Operations
- Problem-Solving Skills
- Cash Register Operation
- Prescription Order Verification
- Organization and Prioritization
- Credit Card Handling
- Customer Identification Checks
- Prior Authorization Knowledge
- Patient Confidentiality Compliance
- Conflict resolution techniques
- Medication Dispensing Accuracy
- Medical Terminology Familiarity
- Prescription Interpretation
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Prior Authorization Pharmacy Technician
Healthcare Support Staffing
11.2023 - 06.2024
CPhT
Humana (Full Time) 40 Hours/week
11.2016 - 09.2022
Pharmacy Technician
Kroger Pharmacy (Full Time) 35 Hours/week
11.2015 - 11.2016
Order Entry Technician
Medco Health Solutions (Full Time) 40 Hours/week
02.2008 - 10.2013
Pharmacy Tech - Pharmacology
Penn Foster Career School
- CPhT - Certified Pharmacy Technician
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