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Vanekia Jenkins
Dade City,FL
Summary
Skilled in motivating and interacting with employees and customers. Seasoned Underwritten Specialist excited to take next career step with a growing company. Offering more than 10 years of expertise in Healthcare insurance. Well-versed in insurance laws with success in mitigating risk and controlling loss through comprehensive analysis, policy negotiation and service delivery.
Overview
16
16
years of professional experience
Work History
Medicare Underwriting Specialist
Healthcare Support Staffing
Tampa, FL
08.2019 - 01.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted research, gathered information from multiple sources and presented results.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Insurance Sales Agent
Health Plan One LLC
Tampa, FL
07.2018 - 08.2019
- Achieved top sales status on Blue Cross Blue Shield of Louisiana team during Annual Enrollment Period season for 2018.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Analyze callers' situation and customize a solution to fit their needs.
- Consistently met weekly and monthly goals based on a Universal Sales Metrics
- Assist clients in the application process and ensure that all required information is accurate and complete
- Understand and adhere to all company, carrier and/or Centers for Medicare and Medicaid Services related policies and procedures
- Make sure policies stay current and make amendments to policies as life changes for current member(s).
- Performed periodic knowledge computer based Training to comply with Centers for Medicare and Medicaid Services, our carrier Blue Cross Blue Shield of Louisiana, and appointing company- Health Plan One.
Underwritten Specialist
Henderson Behavioral Health
Fort Lauderdale, FL
06.2016 - 06.2018
- Assisted patients in filling out check-in and payment paperwork.
- Educated patients on plans for treatment and payments.
- Educated patients on medicine and at-home healthcare tools.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Team Leader-Enrollment Specialist
Convey Health Solutions
Miramar, FL
08.2014 - 05.2016
- Answered over 40-50 inbound customer service calls in high volume call center environment.
- Communicated with coworkers, management, staff, customers, and others while using courteous and professional manner.
- Assisted Supervisor with monitoring employee productivity and providing constructive feedback and coaching.
- Organized workflow and ensuring that employees understand their duties while delegated tasks for a team of 15-20 employees
- Developed new process for employee evaluation which resulted in marked performance improvements.
Customer Service Representative
Memorial Health Care System Inc.
Miramar, FL
10.2005 - 07.2014
- Increased customer retention by 15% and added new customers increasing company production by 20%.
- Specialized in Medicaid and Medicare Insurance claims.
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Assisted 50-60 customers in average of 6 hrs by answering questions,responding to inquires and handling requests.
- Copied,logged and scanned supporting documentation and placed all information in client files.
Education
Healthcare Management - Healthcare
Ashford University
San Diego, CA2022
Medical Coding And Billing - ICD-9/ICD-10
Broward College
Pembroke Pines, FL2013
Health Unit Coordinator - Healthcare
Miami Lakes Educational Center And Technical College
Hialeah, FL2008
Skills
- Proactive team player
- Top-rated sales performance
- Results-oriented
- 6 years Medicare sales experience in sales center environment
- 4 years sales leadership experience
- 10years in healthcare and customer service experience
- Organized, highly motivated ,detail-directed problem solver
- Independent and self driven
- Delegation skills
- Underwriting experience
- Medicare insurance specialist
License
0215 License (2014)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Medicare Underwriting Specialist
Healthcare Support Staffing
08.2019 - 01.2022
Insurance Sales Agent
Health Plan One LLC
07.2018 - 08.2019
Underwritten Specialist
Henderson Behavioral Health
06.2016 - 06.2018
Team Leader-Enrollment Specialist
Convey Health Solutions
08.2014 - 05.2016
Customer Service Representative
Memorial Health Care System Inc.
10.2005 - 07.2014
Healthcare Management - Healthcare
Ashford University
Medical Coding And Billing - ICD-9/ICD-10
Broward College
Health Unit Coordinator - Healthcare
Miami Lakes Educational Center And Technical College
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