Kimberly B. Coleman
Louisville
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
19
19
years of professional experience
Work History
Medicare Insurance Broker
Health Plan Consultants
Jeffersonville, IN
12.2017 - Current
- Advised clients on insurance options and coverage tailored to individual needs.
- Built relationships with external parties, such as carriers, vendors, and providers.
Statistical Clerk - Part Time
U.S. Census Bureau, U.S. Department Of Commerce
Jeffersonville, IN
10.2016 - 11.2021
- Gathered data from surveys, questionnaires, and other sources for analysis. Worked from home.
Provider Services Representative
The Jacobson Group
Louisville, Kentucky
01.2016 - 12.2016
- Contract Employee/Your Care Health Plan: In a virtual call center, answer inquiries from providers regarding claims status for a NY state Medicaid managed health plan.
- Provide claim payment details and denial reasons.
Team Leader - Member Services
BroadPath Healthcare
Louisville, Kentucky
09.2013 - 12.2015
- Contract Employee/Crestpoint Health: Lead & managed a team of customer service agents in a work from home setting for a Medicare Advantage Plan. Monitored and reviewed performance and identified opportunities for improvements. Handled escalated customer enrollment issues. This was temporary for Annual Enrollment Period, October-December
- Temp position, worked 3 seasons 2014-2016.
Payment Processing Specialist
Randstad Staffing/Republic Bank
Louisville, KY
01.2013 - 04.2014
- In the call center of the Tax Refund Solutions Department, supported accounts for electronic tax preparers
- Processed stop payments, re-issued checks and direct deposit research forms. Also performed identity verifications.
- Temp position, worked 2013 & 2014 tax seasons.
Customer Care Representative
Randstad Staffing/Louisville Gas & Electric
Louisville, KY
08.2010 - 10.2012
- Received gas and electric trouble calls from customers, inspectors and emergency personnel.
- Took reconnect orders. Also make payment arrangements.
Billing/Enrollment Specialist
Humana
Louisville, KY
09.2006 - 08.2009
- Resolved enrollment discrepancies on pended Medicare applications.
- Input correct codes so to assure that applications would be accepted to activate members coverage.
Education
Certificate of Technical Studies -
Strayer University
Alexandria, VA03-1992
Associate of Science - Business Administration
Central State University
Wilberforce, OH05-1984
Skills
- Active Health insurance license
- Client relations expert
- Relationship development skills
- Proactive team player
- Multitasking
- Data entry
- Prioritization and time management
- Call center procedures
- Problem-solving
Timeline
Medicare Insurance Broker
Health Plan Consultants
12.2017 - Current
Statistical Clerk - Part Time
U.S. Census Bureau, U.S. Department Of Commerce
10.2016 - 11.2021
Provider Services Representative
The Jacobson Group
01.2016 - 12.2016
Team Leader - Member Services
BroadPath Healthcare
09.2013 - 12.2015
Payment Processing Specialist
Randstad Staffing/Republic Bank
01.2013 - 04.2014
Customer Care Representative
Randstad Staffing/Louisville Gas & Electric
08.2010 - 10.2012
Billing/Enrollment Specialist
Humana
09.2006 - 08.2009
Certificate of Technical Studies -
Strayer University
Associate of Science - Business Administration
Central State University