Keara Liz Inoa
The Bronx,NY
Summary
Results-driven professional with extensive experience in program management and coordination. Known for delivering high-impact projects and fostering strong team collaborations. Adaptable and reliable, excelling in dynamic environments and consistently achieving targeted outcomes.
Overview
7
7
years of professional experience
Work History
Program Coordinator
El Puente Taylor Wythe Leadership Center
06.2024 - Current
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Lead community-based civic engagement initiatives including voter registration drives, participatory budgeting outreach, and educational workshops for NYCHA residents.
- Registered over 50 new voters and increased awareness of local government processes through targeted outreach.
- Collaborated with local government officials and community stakeholders to identify needs and connect residents with public resources.
- Represented El Puente at community board meetings and public forums, advocating for youth programs and neighborhood safety.
- Maintained DYCD-compliant data systems and submitted monthly reports in alignment with city agency guidelines.
- Trained and evaluated new staff, ensuring smooth onboarding and consistent program implementation.
Research Fellow
Ballotpedia
09.2024 - 11.2024
- Conducted in-depth research on candidates running in local, state, and federal elections ahead of the 2024 general election, ensuring information was accurate, unbiased, and accessible to the public.
- Synthesized complex policy positions, campaign finance data, and biographical information into clear, digestible entries for a nationwide voter audience.
- Verified facts across multiple sources and applied editorial standards to maintain Ballotpedia’s reputation as a trusted nonpartisan resource.
- Collaborated with editorial and research teams to meet strict deadlines during a high-volume election season.
- Strengthened public understanding of electoral processes by contributing to transparent, data-driven political coverage.
Cashier Team Lead
Danny's Pharmacy
07.2019 - 06.2024
- Provided front-line customer service in a fast-paced community pharmacy, helping clients navigate insurance, prescription pickups, and over-the-counter product inquiries with professionalism and empathy.
- Trained and mentored new cashiers, promoting excellent customer service and improving team efficiency and morale.
- Handled daily cash register operations, accurately balancing drawers and preparing financial logs with a strong attention to detail.
- Managed approximately 200 incoming calls, emails, and faxes per day from customers
- Identified and resolved customer concerns calmly and effectively, contributing to a welcoming and supportive environment for a diverse clientele.
- Collaborated with pharmacists and staff to streamline service workflows and ensure timely access to essential medications and health products.
- Demonstrated reliability, discretion, and adaptability in a high-trust setting with sensitive health information and client needs.
Intern
Terra Firma National
02.2023 - 08.2023
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Supported with creating project marketing materials to promote services.
- Generated reports detailing findings and recommendations.
- Increased brand awareness and followers through comprehensive social media campaign management.
Summer Camp Counselor
Children Of The Middle Passage Summer Camp
07.2018 - 08.2018
- Supervised and engaged campers in a variety of recreational activities, ensuring a safe and enjoyable experience.
- Implemented camp activities fostering physical, social and emotional growth.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Improved camper engagement by designing and implementing diverse range of outdoor activities.
Intern
The Thurgood Marshall Summer Law Internship
04.2018 - 08.2018
- Answered incoming telephone calls, took down messages and provided information.
- Delivered clerical support by handling range of routine and special requirements.
- Sorted and organized files, spreadsheets and reports.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Analyzed problems, identified solutions and made decisions.
Education
Master of Arts - Public Administration And Public Policy
St. John's University
Jamaica, NY12-2025
Bachelor of Arts - United States Government And Politics
St. John's University
Jamaica, NY05-2024
Skills
- Proficient in Microsoft Office and Google Workspace
- Bilingual, fluent in English and Spanish
- Basic Knowledge of HTML
- Excellent written and verbal communication skills
- DYCD Connect
- Program coordination
Timeline
Research Fellow
Ballotpedia
09.2024 - 11.2024
Program Coordinator
El Puente Taylor Wythe Leadership Center
06.2024 - Current
Intern
Terra Firma National
02.2023 - 08.2023
Cashier Team Lead
Danny's Pharmacy
07.2019 - 06.2024
Summer Camp Counselor
Children Of The Middle Passage Summer Camp
07.2018 - 08.2018
Intern
The Thurgood Marshall Summer Law Internship
04.2018 - 08.2018
Master of Arts - Public Administration And Public Policy
St. John's University
Bachelor of Arts - United States Government And Politics
St. John's University
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