KEARRA JAMES
Tampa,FL
Overview
5
5
years of professional experience
Work History
Retail Customer Service Associate
Dog Gone Holistic
Lithia, FL
03.2024 - Current
- Worked as a team member to ensure that all customers were served promptly and efficiently.
- Maintain a clean and organized work space, ensuring the safety of customers and coworkers.
- Communicated effectively with customers and coworkers to ensure an enjoyable shopping experience.
- Develop an effective system for tracking customer loyalty rewards, resulting in an increase in repeat business.
- Operated POS system proficiently to process transactions quickly and accurately.
- Worked closely with managers to ensure smooth functioning of business operations.
Printing & Shipping
FedEx
Tampa
07.2023 - 02.2024
- Packed, sealed or affixed postage to prepare materials for shipping
- Processed customer orders according to deadlines while ensuring accuracy of information provided by clients
- Created labels for outgoing packages according to customer requirements
- Assisted in setting up printing jobs, including selecting paper, adjusting print settings and loading paper into printers.
- Performed daily maintenance on the printers to ensure proper functioning of the machines.
- Received orders from customers and calculated job costs and estimated completion times.
Hostess
Olive Garden
Brandon
09.2022 - 07.2023
- Assigned patrons to suitable tables according to server rotation
- Assisted servers in bussing tables when needed during busy periods
- Managed the waiting list, ensuring that all parties were seated in a timely manner
- Assisted in preparing the restaurant for opening and closing shifts
- Greeted guests warmly upon arrival, seating them promptly.
Merchandiser
Marshall's
Brandon
01.2022 - 09.2022
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed
- Organized displays according to company standards and specifications
- Monitored stock to maintain sufficient quantity of featured product
- Restructured merchandising strategy to promote high value and products.
Customer Service Representative
Anthem
REMOTE
10.2021 - 05.2022
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information
- Audited customer account information to identify issues and develop solutions.
- Provided remote support to customers over the phone or via online chat services.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
Cashier
Lowe's
Brandon
12.2019 - 12.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Delivered high level of customer service to patrons using active listening and engagement skills
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Replenisher
BuyBuy Baby
Brandon
05.2019 - 12.2019
- Unloaded, unpacked and stocked merchandise onto shelves in accordance with company procedures
- Stamped price tags on merchandise, referring to official price lists
- Stored and organized items in tool or supply rooms, allowing for easy retrieval
- Completed timely area resets to incorporate new planogram layouts
- Checked inventory levels against sales records to determine when additional stock was needed.
Education
Associate's -
Florida SouthWestern State College
Fort Myers05.2019
Skills
- Time Management
- Customer Service
- Communication Skills
- Fast Learner
- Good communication skills
- Customer Relations
Accomplishments
- High School Salutatorian
- FSW Leadership Academy
- Phi Theta Kappa Honors Society
Timeline
Retail Customer Service Associate
Dog Gone Holistic
03.2024 - Current
Printing & Shipping
FedEx
07.2023 - 02.2024
Hostess
Olive Garden
09.2022 - 07.2023
Merchandiser
Marshall's
01.2022 - 09.2022
Customer Service Representative
Anthem
10.2021 - 05.2022
Cashier
Lowe's
12.2019 - 12.2020
Replenisher
BuyBuy Baby
05.2019 - 12.2019
Associate's -
Florida SouthWestern State College