Kearstin Rossner
Davenport,FL
Summary
I worked in the serving industry for many years. I have covered everything from serving, hosting, cocktail waitress to management areas. I am a hard working, individual. I put this industry aside to raise my family, best decision I could of ever made, but am ready to dive back in.
Overview
22
22
years of professional experience
Work History
Stay at Home Mother
Self Employed Writer
Cape May, NJ
11.2009 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Server
Mulligans
Wildwood, NJ
11.2007 - 11.2009
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Obediahs
Ocean City, NJ
09.2003 - 10.2007
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Congress Hall
Cape May, NJ
08.2002 - 09.2004
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Associates - Early Education
Horry Georgetown Technical College
Conway, SCHigh School Diploma -
Lower Cape May Regional High School
Cape May, NJ06.2003
Skills
- Decision-Making
- Quality Assurance
- Computer Skills
- Friendly, Positive Attitude
- Organization and Time Management
- Problem Resolution
- Excellent Communication
- Calm Under Pressure
- Organization
- Active Listening
- Organizational Skills
- Multitasking
- Social Perceptiveness
- Food Delivery
- Order Management
- Safe Food Handling
- Guest Engagement
- Service prioritization
- Strong Work Ethic
- Hospitality service expertise
- Relationship Management
- Sales Techniques
- Professional Appearance
- High-volume dining
- Order Accuracy
- Guest Relations Management
- Exceptional customer service
Timeline
Stay at Home Mother
Self Employed Writer
11.2009 - Current
Server
Mulligans
11.2007 - 11.2009
Server
Obediahs
09.2003 - 10.2007
Server
Congress Hall
08.2002 - 09.2004
Associates - Early Education
Horry Georgetown Technical College
High School Diploma -
Lower Cape May Regional High School