Ke’Asia Polk
Bryan,TX
Summary
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
1
1
year of professional experience
Work History
Concierge
Carriage Inn
04.2024 - 01.2025
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Oversaw the security protocols for safe guest environment.
Student Office Assistant
Sam Houston State University Student Health Center
09.2023 - 02.2024
- Oversaw the cataloging of office utilities, ensuring timely restocking.
- Addressed visitor inquiries while explaining office service offerings.
- Enhanced guest experience through professional communication and accurate support.
- Maintained confidential student records securely while upholding strict privacy standards set forth by the institution''s policies.
- Greeted visitors and provided information about office services.
Education
Bachelor Of Health Science - Health Information Technology
Sam Houston State University
Huntsville, TXSkills
Skills: Google (Drive, Sheets) Microsoft ( Word, Excel, PowerPoint) OneDrive Adobe Photoshop Canva Conflict Resolution
Timeline
Concierge
Carriage Inn
04.2024 - 01.2025
Student Office Assistant
Sam Houston State University Student Health Center
09.2023 - 02.2024
Bachelor Of Health Science - Health Information Technology
Sam Houston State University
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