Ke'Asia Shavers
Detroit,MI
Summary
Uses effective communication to coordinate with medical staff and ensure patient comfort. Knowledge of hospital protocols and strong problem-solving skills ensure smooth and efficient patient transfers. Excellent interpersonal skills along with polite and professional etiquette. Positive, upbeat attitude and respect for everyone, Experience using MS office, ability to practice a high level of confidentiality. Ability to maintain composure and good judgment in fast paced, high stress environments.
Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently.
Strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Also Reliable!
Overview
8
8
years of professional experience
Work History
Concierge
Allied Universal Security Services
2025.07 - 2026.09
- Coordinated with security personnel to ensure safety protocols were followed efficiently.
- Managed front desk operations, providing timely responses to inquiries and requests.
- Developed and maintained knowledge of local attractions, restaurants, and events for guest recommendations.
- Trained new staff on concierge procedures and customer service best practices.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Patient Transporter
Touchpoint
2024.09 - 2025.03
- Demonstrated strong communication skills by liaising with healthcare professionals and patients.
- Transported patients to and from diagnostic imaging, surgical units, and other hospital departments.
- Implemented infection control techniques to maintain sterile environment during patient transport.
- Managed time effectively to coordinate multiple patient transports in a busy hospital setting.
- Assisted medical staff with lifting and positioning patients onto stretchers and wheelchairs.
- Warmly greeted patients and visitors and made each feel welcome.
Day Porter
ABM Janitorial
2021.09 - 2024.10
- Respond to business management need in a timely and effective manner
- Complete all tasks assigned
- Clean and dust furniture, fixtures, floors, ceilings, walls, machines, and equipment
- Gather and empty trash
Receptionist
Amazon
2020.04 - 2021.07
- Welcome Amazonian, clients, contractors, and visitors upon entrance.
- Act as the point of reference for guests & Amazon employees who need assistance or information.
- Provide exceptional, professional customer service to Amazonian's, clients, contractors, and visitors.
- Build knowledge of current and future scheduled events & maintenance.
- Help resolve any escalations with guests and visitors in a professional and polite manner.
- Maintain office security by following security procedures and controlling access via the reception desk.
CareGiver
Balanced Home Care
2019.03 - 2019.07
- Assisted clients with daily living activities and personal care needs.
- Monitored client health, documenting vital signs and changes in condition.
- Engaged clients in social activities to enhance mental and emotional well-being.
- Maintained clean and safe living environments for clients at all times.
- Communicated effectively with family members about client progress and concerns.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Education
High School Diploma -
East English Village Preparatory Academy
Detroit, MI06.2018
Skills
- Dependable, Perform well in fast paced environment , Ability to Multitask, Dedicated Team Player or Independent worker, Humble, Fast Learner, Approachable, Excellent Communication Skills , Reliable
Awards
Genanscot Services LLC, Nurses Aide
Timeline
Concierge
Allied Universal Security Services
2025.07 - 2026.09
Patient Transporter
Touchpoint
2024.09 - 2025.03
Day Porter
ABM Janitorial
2021.09 - 2024.10
Receptionist
Amazon
2020.04 - 2021.07
CareGiver
Balanced Home Care
2019.03 - 2019.07
High School Diploma -
East English Village Preparatory Academy