SHARON ZUNIGA
Odessa,TX
Summary
Demonstrates high level of ownership and initiative. Maintains excellent customer service throughout the school year. Strong work ethic and positive attitude. Enthusiastic, fast learner and can deliver results.
Meticulous Attendance Clerk in charge of large attendance datasets, maintaining, and tracking delinquency trends for 550-person student body.
Proficient in online attendance tracking and management protocol, handling sensitive personal documents and details pertaining to student circumstances with discretion.
Personable and empathetic liaison with approachable demeanor when making calls to parents regarding attendance-related concerns.
Overview
15
15
years of professional experience
Work History
Attendance Specialist
Harmony Science Academy
08.2021 - Current
- Maintain student attendance records and assist with attendance-related issues for students, parents, and teachers.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Preparing and submitting attendance reports to administrators and school district personnel.
- Developed exceptional time management, relationship building, and organizational skills from working in busy school setting.
- Monitored occurrences of extreme absenteeism, unexcused absences and excessive tardiness.
- Worked with parents and teachers to implement absence mitigation strategies.
- Prepare necessary data and schedule parent and admin meeting to discuss attendance issues.
- Located habitually missing students and inform parents of attendance policy.
- Maintaining accurate attendance records by collecting attendance records from teachers and staff, and overseeing the digital system that records attendance.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Input daily attendance information into office database for 550-student school.
- Calls parents and guardians to inquire about late or truant students.
- Completed forms, reports, logs, and records to quickly access for audit purposes.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing calls and mails.
- Surpassed team goals by partnering with colleagues and admins to implement best practices and protocols.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified patterns indicating at-risk students.
- Planning, organizing, and prioritizing work to meet deadlines and schedules.
- Working calmly and efficiently under pressure, often with interruptions and high stress.
Secretary
Harmony Science Academy
08.2017 - 06.2019
- Scheduled appointments and conducted follow-up calls to parents.
- Answered phone calls, received messages and routed them to the correct person.
- Enthusiastically greeted parents and help them with their needs.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Established administrative work procedures to track staff's daily tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members as a back up to the registrar and CNA.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Client Service Representative I
Bank Of America
07.2014 - 06.2016
- Provides exceptional customer service including efficient and accurate transaction processing
- Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals
- Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary
- Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks
- Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line
- Process credit card cash advance, cash checks, provides additional products including Cashier's Checks, Personal Money Orders
- Responsible for bank opening and/or closing
- Maintains the highest level of confidentiality with all information obtained
- Promotes the bank's products and services
- Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers
- Perform as a team member in allocating and coordinating the work flow
- Contribute to the fulfillment of department and company objectives and goals
- Comply with all department and company policies, procedures and regulations
- Sole custody of ATM (service maintenance of ATM, ATM settlement, cash and supply replenishment and deposit pull)
Cashier
Wal-Mart
06.2009 - 01.2013
- Received and processed cash and credit payments for in-store purchases
- Shared product knowledge with customers while making personal recommendations
- Demonstrated that customers come first by serving them with a sense of urgency
- Worked as team member to provide highest level of service to customers
- Maintained friendly and professional customer interactions.
Secretary
Blueberry International Incorporated
- Managed day-to-day and long-term strategic activities within the business
- Worked with management to document expenses in their respective areas
- Systematically prepared documents and assembled financial statements
- Entered weekly sales and customer count sheets for review by management
- Processed payroll, electronic deposits and employee pay adjustments
- Compiled statistical information for special reports.
Education
Computer Tech and System Management -
International Electronics & Technical Institute - Binan
Philippines03-1999
Computer Tech and System Management -
Skills
- Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both parents and employees
- Performs related tasks as assigned by administrators under the school/policies and practices
- Checks and reviews a variety of data for accuracy, completeness, and conformance to established standards and procedures
- Strong communication & organizational skills
- Detail-oriented, with a high degree of accuracy
- Ability to work in a fast-paced environment & under pressure as needed
- Reliable and dependable
- Dedicated team player
- Resolution-oriented
- Independent worker
Accomplishments
- Only Attendance specialist with 0 to 1 Funding Period error for the year 2021-2023.
- Attendance Specialist special mention 2022-2023.
- Attendance Specialist of the year 2021-2022.
- Top performer for 4th quarter of 2014 Rising star category
- Earned highest score in customer satisfaction in 2014
- Annual Rising star top performer of the year 2014
- Top performer for 1st quarter of 2015
- Top performer for 2nd quarter of 2015
- Team award winner of 3rd quarter 2015
- Top performer for 4th quarter of 2015
- Annual team award winner of 2015
- Top performer teller for 1st quarter of 2016
References
- Kharen Wiley, Operation Manager, 432.258.0880
- Rosa Meza, Health Aide 432.530.4518
- Loida Revelle, Manager 414.534.3918
- Laura Cantrell, Financial Center Manager, 918.740.8219
Timeline
Attendance Specialist
Harmony Science Academy
08.2021 - Current
Secretary
Harmony Science Academy
08.2017 - 06.2019
Client Service Representative I
Bank Of America
07.2014 - 06.2016
Cashier
Wal-Mart
06.2009 - 01.2013
Secretary
Blueberry International Incorporated
Computer Tech and System Management -
International Electronics & Technical Institute - Binan
Computer Tech and System Management -
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