KeAsia Washington
Atlanta,GA
Summary
Skilled in problem-solving and customer support, I excel in resolving complex issues, ensuring client satisfaction. At Georgia Power, I enhanced customer experiences through effective communication and empathy. My proficiency in data entry and managing high-volume calls demonstrates a commitment to excellence and efficiency, making me a valuable asset to any team.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Georgia Power
Atlanta, GA
01.2025 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
Call Center Representative
Tenet Health
Atlanta, GA
07.2023 - 10.2024
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Work From Home Agent
Amazon
Atlanta, GA
01.2021 - 07.2022
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
Education
Booker T Washington High School
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Inbound phone calls
- Communicating with clients
Timeline
Call Center Representative
Georgia Power
01.2025 - Current
Call Center Representative
Tenet Health
07.2023 - 10.2024
Work From Home Agent
Amazon
01.2021 - 07.2022
Booker T Washington High School