Keasia Watkins
Summary
Experienced Work From Home Agent, ready to obtain a position with a reputable company where I can utilize my skills and abilities. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Healthcare Customer Service Representative
Humana- Remote
09.2023 - 11.2024
- Updated system with order specifics and customer details, preferences, and billing information.
- Adhered to HIPAA regulations when handling confidential patient information.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Assisted in checking patient's insurance eligibility prior to their appointment.
Inside Sales Representative
ADT-Remote
10.2022 - 08.2023
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Developed and implemented strategies to increase sales volume.
- Provided product information and demonstrations to customers via phone and online platforms.
- Contacted new and existing customers to discuss product and service solutions.
Customer Service Representative
Amazon- Remote
11.2021 - 09.2022
- Managed high-volume of inbound and outbound customer calls.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Kings Fork High School
05-2020
Skills
- Call center experience
- Claims processing
- HIPAA compliance
- Data entry proficiency
- Account updating
- Strong teamwork
- Active listening
- Verbal and written communication
- Microsoft Excel
- Refunds processing
- Customer service
- Project management
- Positive and professional
- Adaptability and flexibility
- Customer relationship management (CRM)
References
Available Upon Request
Timeline
Healthcare Customer Service Representative
Humana- Remote
09.2023 - 11.2024
Inside Sales Representative
ADT-Remote
10.2022 - 08.2023
Customer Service Representative
Amazon- Remote
11.2021 - 09.2022
High School Diploma -
Kings Fork High School
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