Keaton Parsons
Columbus,OH
Summary
Business Management student at The Ohio State University with a strong background in high-volume customer service environments. Offers proficiency in Microsoft Excel (VLOOKUPs, formulas, basic data analysis) and problem-solving, with an interest in process improvement and data-driven decision-making.
Overview
6
6
years of professional experience
Work History
Team Member
Sheetz
Pickerington, OH
03.2026 - Current
- Manage front-end and kitchen responsibilities, ensuring order accuracy and speed while enhancing customer interaction in fast-paced environment
- Operate Sheetz's digital ordering and POS systems, ensuring timely fulfillment of mobile and in-store orders
- Handle inventory restocking and supply checks to prevent shortages of high-demand items
Cashier | Self-Checkout Attendant | Service Desk Attendant
Kroger Co.
Columbus, OH
08.2020 - 03.2026
- Processed an average of 50+ transactions per shift, handling cash, credit, and electronic payments accurately.
- Resolved customer inquiries, refunds, and returns at service desk, ensuring compliance with company policies and enhancing customer satisfaction.
- Verified customer account information and loyalty card data while maintaining accurate digital records to support efficient service.
- Facilitated onboarding of new employees by demonstrating workflows and service expectations to enhance team integration.
Education
Some College (No Degree) - Business Management/Administration
The Ohio State University - Fisher College of Business
Columbus, OH03-2026
Skills
- Customer Service
- Data Entry
- Data Analysis
- Microsoft Office Suite
- Written & Verbal Communication
- Conflict Resolution
Timeline
Team Member
Sheetz
03.2026 - Current
Cashier | Self-Checkout Attendant | Service Desk Attendant
Kroger Co.
08.2020 - 03.2026
Some College (No Degree) - Business Management/Administration
The Ohio State University - Fisher College of Business