Keatyn Young
Houston,TX
Summary
Innovative business partner with solid background in fostering business growth through strategic partnerships. Proficient in driving operational efficiency and supporting cross-functional teams to achieve organizational goals. Demonstrated ability to leverage analytical and problem-solving skills to enhance business processes and outcomes with a proven impact in team collaboration, strategic planning, and achieving results. Adaptable, reliable, and effective in dynamic environments.
Overview
6
6
years of professional experience
Work History
Regional Services Business Partner
PetSmart
08.2022 - Current
- Work with Regional Vice President and a team of diverse District Leaders to identify key areas of opportunity. Develop and implement strategies to grow the business, focusing on meeting sales plans and delivering on year over year comp
- Took part in the Salon Retention Workstream to create and implement new programs to impact retention and engagement of salon associates. Including creating content for an associate newsletter and company wide communications.
- Developed several business driving tools and resources that were adopted company wide. Each tool was created with intent to improve leader engagement across departments.
- Contributed to the script creation and filming of Realistic Job Preview videos that are on PetSmart's Careers page to impact bather and stylist hiring and retention.
Quality & Education Leader
PetSmart
07.2021 - 08.2022
- Led a team of District Services Trainers to meet staffing and sales goals. Responsible for hiring, coaching, and development of 7 individual contributors. IDP conversations and stretch assignments led to two promotions from my team.
- Identified development and education needs within the region to impact associate training, effectiveness, and retention. Create and cascade content to District Leaders, DSTs, and store teams based on identified needs.
- Led multiple Quality & Education projects to create programs and materials that were implemented company wide.
District Services Trainer
PetSmart
07.2018 - 07.2021
- Effectively managed safety, sales, and staffing for up to 34 salons in the Houston market. Responsible for succession planning, continued development and education, and upholding high standards of quality and safety.
- Organized and executed training for stylists and leaders to support district needs and future growth.
- Partnered with peers to create content and discussion topics for alignment and collaboration
Education
Master of Arts - Industrial Organizational Psychology
University of Georgia
Athens, GA01.2017
Bachelor of Science - Psychology
Georgia Gwinnett College
Lawrenceville, GA01.2015
Skills
- Process improvement
- Training material development
- Presentation & facilitation skills
- Team leadership
- Change management
- Business development
- Market & data analysis
- Sales strategy
- Strategic planning
- Self motivated
Timeline
Regional Services Business Partner
PetSmart
08.2022 - Current
Quality & Education Leader
PetSmart
07.2021 - 08.2022
District Services Trainer
PetSmart
07.2018 - 07.2021
Master of Arts - Industrial Organizational Psychology
University of Georgia
Bachelor of Science - Psychology
Georgia Gwinnett College
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