Keaudra Johnson
Pendergrass,GA
Summary
Proven Call Center Representative with a track record of enhancing customer satisfaction at GI Specialists of Georgia. Skilled in complaint resolution and customer support, adept at problem-solving and data entry. Excelled in meeting sales assist quotas, boosting customer service quality by integrating product knowledge and call center operations expertise.
Overview
5
5
years of professional experience
Work History
Call Center Representative
GI Specialists of Georgia
02.2021 - Current
- Answering calls: Handling a high volume of inbound and outbound calls from customers in a timely manner
- Listening to customers: Identifying customer needs, concerns, and questions
- Providing solutions: Offering helpful answers and solutions to customer problems
- Handling complaints: Responding to customer complaints respectfully and professionally
- Providing information: Sharing information about products and services
- Taking orders: Processing orders
- Processing returns: Handling returns
Call Center Representative
Sutherland
09.2019 - 01.2022
- Generating leads: Screening callers to identify potential sales opportunities
- Meeting quotas: Meeting or exceeding call quotas and sales assist quotas
- Following procedures: Following all communication procedures, policies, and guidelines
- Answering calls: Handling a high volume of inbound and outbound calls from customers in a timely manner
Education
No - Nursing
South Georgia State College
Douglas, GACoffee County High School
Douglas, GA05.2014
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Call Center Operations
- Answering questions
- Complaint resolution
- Product Knowledge
Timeline
Call Center Representative
GI Specialists of Georgia
02.2021 - Current
Call Center Representative
Sutherland
09.2019 - 01.2022
No - Nursing
South Georgia State College
Coffee County High School
Similar Profiles
Katrinka OtkinsKatrinka Otkins
Front Office Manager at GI Specialists of GeorgiaFront Office Manager at GI Specialists of Georgia
Teresa CrostaTeresa Crosta
Physician Assistant at Gastrointestinal Specialists- GI AlliancePhysician Assistant at Gastrointestinal Specialists- GI Alliance
Frances HarrisonFrances Harrison
Dermatology Medical Assistant at Georgia Skin SpecialistsDermatology Medical Assistant at Georgia Skin Specialists
Regan TrummellRegan Trummell
Class A CDL Driver at PTG Logistics (Masonite Doors Account)Class A CDL Driver at PTG Logistics (Masonite Doors Account)
Brian BarrosoBrian Barroso
Head Chef at SO:KO:MEHead Chef at SO:KO:ME