Keausha Poole
Macon,GA
Summary
Dynamic customer service professional with experience at Teleperformance, excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction through effective communication and training initiatives. Skilled in data entry and critical thinking, consistently implementing best practices that improved resolution rates and team productivity.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Remote
Teleperformance
12.2021 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed high-volume call queues, ensuring timely responses to customer requests and concerns.
- Collaborated with team members to enhance customer satisfaction through effective communication strategies.
- Utilized CRM systems to document interactions and track customer feedback for continuous improvement.
- Trained new representatives on company policies and procedures, fostering a team-oriented environment.
- Analyzed customer feedback trends, identifying areas for service enhancement and process optimization.
- Implemented best practices for handling escalated issues, resulting in improved resolution rates and satisfaction scores.
- Led initiatives aimed at boosting team morale and productivity through motivational workshops and recognition programs.
Leasing Assistant
Macon Housing Authority
06.2017 - 11.2021
- Assisted in processing rental applications and verifying tenant eligibility.
- Coordinated property showings and maintained positive relationships with prospective tenants.
- Managed leasing documentation, ensuring compliance with housing regulations.
- Supported lease negotiation processes, contributing to timely and efficient outcomes.
- Maintained accurate records of tenant interactions and lease agreements for auditing purposes.
Education
Bachelor - Business Administration And Management
Strayer University
Atlanta, GAHigh School Diploma - Business Administration
Central HighSchool
Macon, GA05.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
Timeline
Customer Service Representative Remote
Teleperformance
12.2021 - Current
Leasing Assistant
Macon Housing Authority
06.2017 - 11.2021
Bachelor - Business Administration And Management
Strayer University
High School Diploma - Business Administration
Central HighSchool