Keaylah Donaldson
Jackson,TN
Summary
Customer service specialist with over 15 years of experience delivering effective resolutions through face-to-face, virtual, and telecommunication channels. Proven track record of exceeding performance expectations and achieving set goals. Strong interpersonal skills combined with an energetic and enthusiastic approach to customer interactions. Expertise in providing exceptional support and knowledge to clients in need.
Overview
2026
2026
years of professional experience
Work History
Machine Operator
Sonoco
2023 - Current
- Produced quality products through accurate machine operation in accordance with detailed instructions.
- Instructed new hires on safe and effective machine usage to meet company standards.
- Collaborated with cross-functional teams to drive improvements in safety and productivity initiatives.
Customer Service Specialist
Sam’s Club
01.2019 - 2024
- Performed cash register transactions efficiently, ensuring quick service.
- Resolved customer merchandise inquiries and concerns with professionalism.
- Maintained organized sales floor and restocked shelves to support product visibility.
Patient Qualification Specialist
Apria Healthcare
01.2020 - 2023
- Processed over 50 patient inbound calls, providing assistance with medical equipment orders and inquiries, surpassing 95% team performance metrics.
- Trained and coached new hires as Subject Matter Expert in customer service excellence and operational procedures.
- Leveraged diverse software systems to facilitate effective processing of medical equipment orders.
Lead Certified Medical Assistant
Omega Pain Management
01.2017 - 01.2019
- Coordinated patient care by effectively working with insurance companies through ticketing platforms.
- Performed triage and documented vitals to support clinical decisions.
- Guided 10 associate medical assistants in enhancing customer service and adherence to clinic protocols.
Lead Machine Operator
Young Touchstone
01.2012 - 01.2016
- Monitored team production during each shift to ensure operational efficiency.
- Utilized asset management systems for accurate tracking of shift productions.
- Analyzed machine malfunctions and collaborated with company engineers for resolution.
Education
Associate of Medical Assistant -
Virginia College of Business
2017
High School Diplo -
North Side High School
2008
Skills
- Effective communication
- Multitasking abilities
- Teamwork and collaboration
- Data management
- Proficient in Microsoft Office
- Analytical thinking
- Leadership qualities
- Conflict mediation
- Empathetic engagement
- Flexibility
Timeline
Patient Qualification Specialist
Apria Healthcare
01.2020 - 2023
Customer Service Specialist
Sam’s Club
01.2019 - 2024
Lead Certified Medical Assistant
Omega Pain Management
01.2017 - 01.2019
Lead Machine Operator
Young Touchstone
01.2012 - 01.2016
Machine Operator
Sonoco
2023 - Current
Associate of Medical Assistant -
Virginia College of Business
High School Diplo -
North Side High School