Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Kebba Suso

Hialeah,FL

Summary

Proven leader with a track record of exceeding targets at Amazon through exceptional team development and operations management. Skilled in fostering growth, enhancing efficiency, and driving profitability with a keen ability to think critically and communicate effectively. Achieved significant improvements in operational reports and cost control, demonstrating both hard and soft skills essential for high-stakes environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Area Manager - SFL2

Amazon
08.2023 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.

Valet Supervisor

LAZ Parking
02.2018 - Current
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Helped guests unload and load luggage.
  • Answered guest's questions about property amenities and services.
  • Completed claim check, vehicle damage and billing dispute forms.

Owner/Operator

Self-Employed
12.2020 - 06.2022
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Amazon

Warehouse Associates LP
05.2020 - 11.2020
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Wrapped, boxed and weighed department products.

Airport Passenger Service Agent

AETC
04.2017 - 12.2017
  • Escorted handicapped passengers from terminal to aircraft.
  • Oversaw ticketing, gate and ramp services.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.

Education

Bachelor of Science - Mechanical Engineering

Kennesaw State University
Kennesaw, GA
08.2023

Skills

  • Operations Management
  • Goals and performance
  • Team Development
  • Staff Training and Development
  • Process Improvement
  • Administrative Support
  • Creative Solutions
  • Verbal and Written Communication
  • Critical Thinking
  • Operational Reports
  • Cost Control
  • Lifting and Sorting
  • Warehouse Logistics

Certification

Certified Solidworks Associate

Accomplishments

  • Improved SFL2 metrics on all quality KPIs as a quality Area Manager.
  • Under my leadership, SFL2 saw a month over month improvement on IRDR defect rate.
  • Supervised team 70 staff members.
  • Assisted site leader in leading a project to improve south east network Stow Staffing Compliance, Count Staffing Compliance and improve IRDR metrics for all sites.

Timeline

Area Manager - SFL2

Amazon
08.2023 - Current

Owner/Operator

Self-Employed
12.2020 - 06.2022

Amazon

Warehouse Associates LP
05.2020 - 11.2020

Valet Supervisor

LAZ Parking
02.2018 - Current

Airport Passenger Service Agent

AETC
04.2017 - 12.2017

Bachelor of Science - Mechanical Engineering

Kennesaw State University

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Kebba Suso