Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Kecia Copeland

Bardstown,KY

Summary

Accomplished Executive Director and IT Help Desk Analyst with a proven track record at Anthem and Our Commonwealth, Inc. Excelled in fostering collaboration and innovation, achieving high results through strategic alignment and process enhancement. An astute ambassador, advocate and volunteer in my community, state and nationwide. Excellent communication, negotiation and diplomatic skills. Skilled in Microsoft Programs, databases, adept at managing multiple priorities and enhancing organizational productivity.



Overview

7
7
years of professional experience

Work History

Operational Enrollment Ambassador

Anthem
10.2022 - Current
  • Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
  • Developed and maintained extensive network of community contacts, resulting in increased visibility.
  • Served as organization ambassador at various charity events, promoting mission and values.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Travel nationwide to major Fortune 500 Companies to give information on member/clients accounts and train to the Sydney Health Application
  • Achieved 13 successful trips nationwide to effectively make sure clients/members were happy with their policies.
  • Picked to help with a pilot program for OEAP Program.
  • The Anthem OEAP Ambassador for a Pulse Commercial shown nationally and globally.

IT Help Desk Analyst

Anthem
09.2021 - Current
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Trained new personnel regarding company operations, policies and services.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Gained strong leadership skills by managing projects from start to finish.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Worked with Director to get all Analyst a raise across the board.
  • Helped to establish new title names for our division.

Executive Director

Our Commonwealth, Inc.
01.2018 - Current
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
  • Fostered volunteer culture of collaboration and inclusion to increase morale and reduce turnover to keep volunteers and bring new volunteers to the organization.
  • Represented organization to local public by giving presentations and speeches and participating in community events.
  • Set organizational goals and objectives to guide and direct organizational focus and achieve mission fulfillment.
  • Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
  • Built relationships with donors, government officials and other organizations to secure funding and support for organization.
  • Cultivated company-wide culture of innovation and collaboration.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Started the only Rural Community STEM Program for Black and Brown Communities in the Lincoln Trail area. Sponsored by Sisters of Charity of Nazareth and CHI- Flaget Memorial Hospital.
  • Created an Annual Domestic Violence Gala with an attendance of 250+- in the 7th year of event.
  • Started a Women's Luncheon for Domestic Violence- 4 years.
  • Created the Annual IamHER Women's Conference with a continuous audience of 270+- 6 years of event.
  • Founder of a women's group called IamHER with 150 members
  • Created the Our Commonwealth/IamHER Graduation Event, we give 50+ students bind baskets which average $250 per high school graduates.
  • Creator and Moderator of Our Commonwealth Web Series.

Education

High School Diploma -

Bardstown High School
Bardstown, KY

Bachelor of Science - Human Resources Management

University of Arizona UAGC
Chandler, AZ

Master of Arts - Human Services

University of Arizona UAGC
Chandler, AZ
2026

Skills

  • Report Preparation & Information Gathering
  • Multiple Priorities Management
  • Microsoft Program proficiency
  • Volunteer Expert
  • Non-profit experience
  • Domestic Violence Advocate & Community Advocate
  • Fundraising Expertise
  • Customer Education & Brand Awareness
  • Customer Engagement & Social Perceptiveness
  • Team Management & Event Coordination
  • Research and analysis & Business Development
  • Decision-Making & Time Management Abilities

Affiliations

  • ZeroV Board/Kentucky State Board
  • NAACP, Nelson County
  • Kiwansis
  • Concerned Parents of Nelson County

Additional Information

ZeroV Board formerly the KCADV Board for the State of Kentucky. This board helps set policies, advocate for domestic violence and violence prevention. Advocate to local state legislatures and those in Washington, D.C.

Bardstown Nelson County Chamber of Commerce Ambassador

Diversity, Equity and Inclusion Board Committee Member for BNCC

Green Dot Prevention Program Hall of Fame

Kentucky Kiwanis Lt. Governor for 2yrs

Kiwanis (Bardstown, KY) President 2 yrs

Bardstown City Councilwoman 4 yrs

National Foundation for Women Legislators Woman of the Year awarded in Washington, D.C., representing the State of Kentucky

NAACP Excellence Award, Bardstown, Ky

Concerned Parents of Nelson County Award

United States Army Disabled Veteran




Timeline

Operational Enrollment Ambassador

Anthem
10.2022 - Current

IT Help Desk Analyst

Anthem
09.2021 - Current

Executive Director

Our Commonwealth, Inc.
01.2018 - Current

High School Diploma -

Bardstown High School

Bachelor of Science - Human Resources Management

University of Arizona UAGC

Master of Arts - Human Services

University of Arizona UAGC

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Kecia Copeland