Kecia Kelley
Philadelphia,PA
Summary
Energetic server and bartender with over 5 years of providing excellent experiences to guests of various high-volume food service environments. Skilled in mixology, customer service and relationship-building. Passionate in providing guests with an outstanding experience through engagement and communication.
Overview
11
11
years of professional experience
Work History
Banquet Server
Di Bruno Bros Catering
07.2022 - 08.2023
- Provide high-level dining experiences to customers and large-scale organization for major events.
- Assist with the venue set up, placing tables and chairs in the correct spots, adding décor items, and set tables following instructions from the team leader.
- Set up dishes at the buffet area taking care to execute correct presentation and placement of individual food items such as bread, cheeses, appetizers, fruits and vegetable displays.
- Ensured patrons received excellent service that exceeded their expectations.
Bartender - Server
Bar Louie
02.2016 - 03.2020
- Trained newly onboarded bartenders on all aspects of the job from drink preparation and knowledge to building valuable customer relationships and upselling techniques.
- Increased number of regular customers by building rapport with new customers and providing the highest quality of service.
- Memorized over 100 cocktail recipes and drink variations, with demonstrated mastery of each.
- Carried on friendly conversations with patrons and answered any questions or concerns.
Event Service Attendant - Gate Guard
Neshaminy Shore Picnic Park
05.2012 - 09.2016
- Provided friendly and helpful assistance to visitors, answering questions and providing directions.
- Assisted visitors, especially children and individuals with disabilities, in safely boarding and exiting rides.
- Worked within food and beverage outlets within the amusement park, serving visitors, handling orders, and maintaining cleanliness.
Education
B.S. - Psychology
Long Island University
Brooklyn, NY01.2017
Skills
Communication
Organization
Team Leadership
Teamwork
Friendliness
Attentiveness
Mixology and Preparation
Efficiency
Guest Satisfaction
Timeline
Banquet Server
Di Bruno Bros Catering
07.2022 - 08.2023
Bartender - Server
Bar Louie
02.2016 - 03.2020
Event Service Attendant - Gate Guard
Neshaminy Shore Picnic Park
05.2012 - 09.2016
B.S. - Psychology
Long Island University