Kecia Love
Suwanee,GA
Summary
Dynamic and results-driven professional with over 20 years of experience in mortgage lending, real estate, customer service, and sales. Proven success in closing high-volume loans, managing projects, and delivering exceptional customer service. Recognized for strong communication skills, punctuality, and the ability to connect with diverse groups. Skilled in IT troubleshooting, marketing, and space planning. Passionate about networking, problem-solving, and helping people achieve their goals.
Strategic Real Estate Agent known for building quality rapport with buyers, sellers and loan professionals to foster seamless home sales and purchases. Offering many years of property tours, client relationship management, and financial assessment to assist clients. Personable and communicative with expertise in market conditions and property values.
Overview
35
35
years of professional experience
Work History
Real Estate Agent
Loving Homes Realty
01.2010 - Current
- Marketed and sold residential properties, handling client negotiations and project management
- Oversaw home renovations, coordinating with contractors and managing timelines
- Provided market analysis and detailed reports to clients, ensuring informed decisions
- Attended industry events such as conventions and seminars.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
Mortgage Loan Originator
AAG - American Advisors Group
01.2020 - 01.2022
- Guided clients through reverse mortgage processes, ensuring clarity and satisfaction
- Developed strong customer relationships, addressing concerns with logic and expertise
- Managed documentation and provided financial solutions tailored to client needs
Mortgage Loan Originator
Allied Home Mortgage Capital Corp.
01.2007 - 01.2010
- Closed 5 to 6 loans per month, consistently meeting or exceeding sales targets
- Assisted clients with mortgage applications, ensuring accuracy and timely processing
- Maintained strong relationships with clients through excellent communication and problem-solving
- Managed documentation and provided financial solutions tailored to client needs
Assistant Manager & Interior Design Consultant
Norwalk Furniture
01.2002 - 01.2006
- Promoted to Assistant Manager due to high sales production, punctuality, and dedication
- Assisted clients with space planning and design solutions, catering to diverse needs and tastes
- Managed staff scheduling, customer relations, and store operations
- Built rapport with clients from diverse backgrounds, enhancing customer satisfaction and loyalty
Customer Service Representative
AT&T/Verizon
01.1990 - 01.2001
- Delivered exceptional customer support, troubleshooting service issues, and resolving billing concerns
- Recognized for effective communication and critical thinking skills
- Managed customer accounts, maintaining a high level of satisfaction
Education
Degree - Computer Information Systems
ICT Continental College
Coursework - Business Administration
Kaplan University
Davenport, IASkills
- Mortgage Lending & Real Estate Sales
- Customer Service Excellence
- Project Management
- Sales & Marketing
- IT Troubleshooting
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Space Planning & Design
- Critical Thinking & Problem Solving
- Project Management Tools
- Real Estate and Mortgage Software
- Networking
- Sales Production
- Communication
- Dedication
- Negotiations expert
- Innovative marketing strategist
- Mortgage counseling
- Property tours and inspections
- Appraisal procedures
- Comparative market analysis
- Real estate development
Timeline
Mortgage Loan Originator
AAG - American Advisors Group
01.2020 - 01.2022
Real Estate Agent
Loving Homes Realty
01.2010 - Current
Mortgage Loan Originator
Allied Home Mortgage Capital Corp.
01.2007 - 01.2010
Assistant Manager & Interior Design Consultant
Norwalk Furniture
01.2002 - 01.2006
Customer Service Representative
AT&T/Verizon
01.1990 - 01.2001
Degree - Computer Information Systems
ICT Continental College
Coursework - Business Administration
Kaplan University
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