Professional Summary
Overview
Work History
Education
Skills
Reference
Education and Training
Timeline

Kecia Queen

Upshur County Ems
Weston ,WV
12
years of professional experience

Driven Night Operations Leader experienced in managing complex projects and guiding teams to achieve strategic objectives. Delivered high-performance results through effective team management, conflict resolution, and adaptability to changing demands. Focused on maintaining operational efficiency and fostering collaboration to support organizational goals.

Work History

Night Shift Supervisor - EMT B

4 Years 5 Months
Upshur County Ems | 03.2022 - Current

Oversee the night shift operations and ensure safe working environment for all personnel.

  • Oversees the night shift operations and ensures safe a safe working environment for all personnel.
  • Established work schedules, assignments and production sequences to meet production goals.
  • Coordinated with day shift supervisors to address unfinished tasks and resolve issues impacting night shift operations.
  • Managed inventory levels, ensuring availability of necessary supplies for seamless night shift operations.
  • Recruited qualified candidates for open positions ensuring they met all requirements.
  • Trained employees in proper work procedures and performance strategies to optimize operations.
  • Oversaw inventory management processes to track stock levels and ensure availability of supplies.

Liaised between management and subordinates to effectively resolve complaints and improve team communication. Motivated employees and increased morale with performance incentives. Maintained vehicles and medical and communication equipment and replenished first aid equipment and supplies. Coordinated work with other emergency medical team members or police or fire department personnel. Administered first aid treatment and life support care to sick and injured persons in prehospital settings. Performed emergency diagnostic and treatment procedures, such as, airway management, and heart monitoring, during the ambulance ride. Immobilized patient for placement on stretcher and ambulance transport; used backboard and other spinal immobilization devices. Comforted and reassured patients. Communicated with dispatchers and treatment center personnel to provide information about the situation, to arrange reception of victims and to receive instructions for further treatment. Assessed nature and extent of illness and injury to establish and prioritize medical procedures. Decontaminated ambulance interior following treatment of patients with infectious diseases and reported cases to proper authorities. Participated in ongoing training to enhance own job skills and knowledge. Provided efficient and courteous service to customers at all times. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Worked with coworkers to complete tasks.

Emergency Medical Technician

3 Years 8 Months
Lewis County EMS | 04.2019 - 12.2022

Provided patient care, documented treatment, and administered medication while checking ambulance and equipment daily and performing routine cleaning. Administered first aid and life support care to sick or injured persons in prehospital settings, ensuring timely and effective treatment. Inspected emergency medical equipment for serviceability and compliance with safety and infection control regulations, maintaining readiness for emergency situations. Interpreted limited histories and used physical examinations to identify potential underlying critical issues. Replenished first-aid equipment and supplies prior to shift, maintaing well-equipped vehicle. Removed or assisted in removal of victims from scene of accident or catastrophe. Immobilized patient for placement on stretcher and ambulance transport with backboard or other spinal immobilization device. Monitored communication equipment to maintain contact with dispatcher. Avoided improper treatments or medication administration to patients to prevent adverse or fatal outcomes. Responded to instructions from emergency medical dispatcher to drive equipped emergency vehicle to specified location. Coordinated communication with dispatchers and treatment center personnel to relay critical information, arrange victim reception, and receive further treatment instructions. Comforted and reassured patients. Decontaminated ambulance interior following treatment of patients with infectious diseases and reported cases to proper authorities. Attended training classes maintained certification licensure, kept abreast of new developments in field and maintained existing knowledge. Drove mobile intensive care unit to specified location, following instructions from emergency medical dispatcher.

Administered emergency medical care to patients in pre-hospital settings.

Operated and maintained advanced life support equipment during transport.

Coordinated with interdisciplinary teams to optimize patient outcomes in critical situations.

Emergency Medical Technician,

7 Months
Gilmer County EMS | 05.2020 - 12.2020

Provided patient care, completed proper documentation, and administered medication. Immobilized patient for placement on stretcher and ambulance transport with backboard or other spinal immobilization device. Responded to instructions from emergency medical dispatcher to drive equipped emergency vehicle to specified location. Determined nature and extent of illness or injury to establish and prioritize medical procedures. Monitored communication equipment, ensuring continuous contact with dispatcher for timely decision-making. Inspected emergency medical equipment to verify serviceability and compliance with safety and infection control regulations and standards. Interpreted limited histories and used physical examinations to identify potential underlying critical issues. Replenished first-aid equipment and supplies prior to shift, maintaing well-equipped vehicle. Removed or assisted in removal of victims from scene of accident or catastrophe. Attended training classes maintained certification licensure, kept abreast of new developments in field and maintained existing knowledge. Decontaminated ambulance interior after treating patients with infectious diseases, ensuring compliance with health regulations and reporting cases to appropriate authorities. Conducted routine maintenance checks on vehicles to ensure reliability and safety for emergency response. and medical and communication equipment and replenished first aid equipment and supplies. Administered first aid treatment and life support care to sick and injured persons in prehospital settings. Immobilized patient for placement on stretcher and ambulance transport, used backboard and other spinal immobilization device. Coordinated with dispatchers and treatment center personnel to relay critical information, arrange victim reception, and receive further treatment instructions. Comforted and reassured patients.

Administered advanced life support techniques during emergency medical situations.

Collaborated with healthcare teams to ensure effective patient care and transport.

Assessed patients’ conditions quickly and accurately in high-pressure environments.

Emergency Medical TECHNICIAN

7 Months
Braxton County EMS | 09.2019 - 04.2020

Provided patient care, documented treatment, and administered medications. Inspected ambulance and equipment daily and performed routine cleaning. Avoided improper treatments or medication administration to patients to prevent adverse or fatal outcomes. Interpreted limited histories and used physical examinations to identify potential underlying critical issues. Responded to instructions from emergency medical dispatcher to drive equipped emergency vehicle to specified location. Attended training classes maintained certification licensure, kept abreast of new developments in field and maintained existing knowledge. Performed emergency diagnostic and treatment procedures, including suction, airway management, and heart monitoring, to stabilize patients during ambulance transport. Provided emotional support to patients during medical emergencies. Assessed nature and extent of illness or injury to establish and prioritize medical procedures, facilitating prompt and appropriate care. Drove mobile intensive care unit to specified location, following instructions from emergency medical dispatcher. Decontaminated ambulance interior following treatment of patients with infectious diseases and reported cases to proper authorities. Observed, recorded and reported to physician patient's condition and injury, treatment provided and reactions to drugs and treatment. Administered first aid and life support care to sick and injured individuals in prehospital settings, ensuring timely and effective treatment. Immobilized patient for placement on stretcher and ambulance transport, used backboard and other spinal immobilization device. Replenished first-aid equipment and supplies prior to shift, maintaining well-equipped vehicle. Inspected emergency medical equipment to verify serviceability and compliance with safety and infection control regulations and standards. Immobilized patient for placement on stretcher and ambulance transport with backboard or other spinal immobilization device. Determined nature and extent of illness or injury to establish and prioritize medical procedures. Removed or assisted in removal of victims from scene of accident or catastrophe. Administered first aid treatment or life support care to sick or injured persons in prehospital settings.

Administered advanced life support interventions during emergency situations.

Collaborated with healthcare teams to provide efficient patient care and transport.

Evaluated patients' conditions to determine appropriate treatment protocols.

911 Dispatcher

6 Months
Lewis/Gilmer E911 | 03.2019 - 09.2019
  • Answered 911 calls, documented details, dispatched appropriate agencies based on call nature and location, Managed office administration tasks to ensure smooth operations, Conducted thorough Performed daily cleaning to maintain a safe and organized work environment of office spaces to maintain a hygienic environment.
  • Coordinated emergency response efforts with law enforcement, fire departments, and medical services.
  • Operated multi-line phone systems to assess emergencies and dispatch appropriate resources.
  • Maintained accurate records of emergency calls and actions taken for reporting purposes.

Emergency Medical Technician- Lieutanant

4 Years 1 Month
Jan Care Ambulance Service | 06.2014 - 07.2018

Provided patient care, maintained proper documentation, and administered medication while checking ambulance and equipment daily. Avoided improper treatments or medication administration to patients to prevent adverse or fatal outcomes. Monitored communication equipment to maintain contact with dispatcher. Inspected emergency medical equipment to verify serviceability and compliance with safety and infection control regulations and standards. Replenished first-aid equipment and supplies prior to shift, maintaing well-equipped vehicle. Interpreted limited histories and used physical examinations to identify potential underlying critical issues. Removed or assisted in removal of victims from scene of accident or catastrophe. Determined nature and extent of illness or injury to establish and prioritize medical procedures. Immobilized patient for placement on stretcher and ambulance transport with backboard or other spinal immobilization device. Administered first aid treatment or life support care to sick or injured persons in prehospital settings. Communicated with dispatchers and treatment center personnel to provide information about situation, to arrange reception of victims and to receive instructions for further treatment. Observed, recorded and reported to physician patient's condition and injury, treatment provided and reactions to drugs and treatment. Comforted and reassured patients. Maintained vehicles and medical and communication equipment and replenished first aid equipment and supplies. Decontaminated ambulance interior following treatment of patients with infectious diseases and reported cases to proper authorities. Coordinated work with other emergency medical team members or police or fire department personnel. Assessed nature and extent of illness and injury to establish and prioritize medical procedures. Drove mobile intensive care unit to specified location, following instructions from emergency medical dispatcher. Administered first aid treatment and life support care to sick and injured persons in prehospital settings. Performed emergency diagnostic and treatment procedures, such as stomach suction, airway management, and heart monitoring, during ambulance ride. Immobilized patient for placement on stretcher and ambulance transport, used backboard and other spinal immobilization device. Attended training classes maintained certification licensure, kept abreast of new developments in field and maintained existing knowledge.

Supervised daily activities of employees, ensuring adherence to protocols and quality standards.

Assigned work schedules and monitored progress, aligning team efforts with management goals.

Kept areas clean, neat and inspection-ready to comply with product guidelines.

Trained employees in proper work procedures and performance strategies, enhancing operational effectiveness.

Assisted upper management with daily operations to meet standards of service and quality.

Managed inventory levels to ensure availability of supplies.

Created schedules and assigned jobs based on employee strengths and anticipated customer demand.

Education

Paramedic - Paramedicine

Pierpont Community And Technical College | Fairmont, WV | 12-2021

High School Diploma

Nitro High School | Nitro, WV | 05-2006

Skills

Organizational Skills
Dependable
Data Management
Critical Thinking
Multitasking
Emergency Response
Documentation
HAZMAT
BLS Protocols
MCI 1 & 2
WEAPONS
Emergency medical dispatching
Stop the bleed
EMS on the Fire scene
Acute MI and Stemi
Anaphylaxis
HIPAA compliance
Emergency Operations
Blast injuries
Safe transport of pediatric patients
CPAP
Sepsis
FEMA-NIMS 800
700
100
200
1900
Comminution
Fast thinker
Flexible
Work well with others
Enthusiastic care giver
Patient/family focused
OSHA Compliant
Teletype
Medical Supply Replenishment
Stretcher and Backboard Use
Prehospital Care
Basic Trauma Life Support
Cardiopulmonary Resuscitation (CPR)
Vital Sign Assessment
Patient Management
ACLS
PHTLS
Blood borne Pathogens
PALS
Paramedic Program
Training and Mentoring
Team Building
Coaching
Shift Coordination
Leadership Development
Employee scheduling
Stock management
Leadership experience
Management
Team development
Employee motivation
Staff supervision
Team Leadership
Operational Excellence
Teamwork
Team collaboration
Patient Interaction
Problem-solving
Attention to detail
Analytical skills
Task prioritization
Reliability
Excellent communication
Critical thinking
Computer skills
Planning skills
Team collaboration
Active listening
Interpersonal communication
Adaptability and flexibility
Verbal and written communication
Decision-making
Team leadership
Safety protocols
Operational efficiency
Flexible schedule
Daily operations
Self-motivation
Coaching and mentoring
Professionalism
Documentation standards
Inventory control
Inventory oversight

Reference

Alex  Newman, Paramedic, Mon EMS
(304) 290-1502 - Friend

Chris  Lusk , Paramedic, Lewis County EMS
(304) 992-6236 -  clusk.lcems@gmail.com - Captian/co-worker

Kim Sparks, RN, St. Joe's ER
(304) 644-8635 - Friend

Matthew Reed, Paramedic/ WVU Fire Instructor/ Weston Fire- Captian/friend , Lewis County
(304) 476-7891

Education and Training

other,other

Timeline

Night Shift Supervisor - EMT B

Upshur County Ems
03.2022 - CurrentRead More

Emergency Medical Technician,

Gilmer County EMS
05.2020 - 12.2020Read More

Emergency Medical TECHNICIAN

Braxton County EMS
09.2019 - 04.2020Read More

Emergency Medical Technician

Lewis County EMS
04.2019 - 12.2022Read More

911 Dispatcher

Lewis/Gilmer E911
03.2019 - 09.2019Read More

Emergency Medical Technician- Lieutanant

Jan Care Ambulance Service
06.2014 - 07.2018Read More

Nitro High School

High School Diploma
Read More

Pierpont Community And Technical College

Paramedic from Paramedicine
Read More
Kecia Queen