Summary
Overview
Work History
Education
Skills
Timeline
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KeDerrion Rosser

Antioch,TN

Summary

Dynamic and results-driven Senior Account Manager with strong background in customer service, sales, and B2B account management. Proven success in leading teams, driving revenue growth, and delivering tailored mobility solutions in fast0paced environments. Skilled in youth engagement, program coordination, and team mentorship, with a foundation in sports and recreation management.

Overview

5
5
years of professional experience

Work History

Senior Account Manager (Former Manager in Training)

Enterprise Mobility
02.2024 - Current
  • Completed the intensive Manager in Training (MIT) program, mastering business operations, sales, customer service, and team leadership.
  • Promoted through performance-based milestones to Senior Account Manager, responsible for long-term commercial rental accounts.
  • Manage a portfolio of B2B clients needing pickup trucks, cargo vans, and box trucks for daily and monthly use.
  • Consult with business owners and fleet managers to assess transportation needs and deliver customized mobility solutions.
  • Build and maintain strong client relationships through strategic account management and proactive problem-solving.
  • Consistently rank in the top 10% company-wide on the Enterprise Sales Matrix, excelling in fleet growth, revenue, and customer satisfaction.
  • Lead by example in upselling protection products, increasing fleet utilization, and driving customer retention.
  • Coordinate with branch managers and area teams to ensure seamless logistics, billing accuracy, and service delivery.
  • Mentor new hires and MITs, providing sales coaching and training on account management best practices.

Facility Attendant Lead

Murfreesboro Parks and Recreation Center
08.2020 - 03.2021
  • Assisting with the operation of the assigned park/facility such as gymnasiums, athletic field, wellness area, reception area, concession stand, or recreation venue.
  • Head Coach for Youth Flag Football & Boys Basketball Team.
  • Supervised and coordinated facility staff during shifts, including assigning duties and ensuring policy compliance.
  • Communicated with parents, officials, and staff to coordinate scheduling, resolve conflicts, and provide updates.
  • Trained new hires and supported staff development through hands-on mentorship
  • Maintained cleanliness and organization of recreational areas and ensured compliance with safety protocols.

Field Study

Middle Tennessee State University
01.2020 - 05.2020
  • Assisted in organizing and facilitating intramural and club sports leagues and tournaments.
  • Supported game-day operations, including setup, scorekeeping, and officiating.
  • Communicated with participants regarding scheduling, rules, and league updates.
  • Enforced safety protocols and ensured a fair, inclusive playing environment.
  • Observed and collaborated with professional staff on event and facility management.
  • Aided in training and oversight of student officials and event staff.
  • Delivered customer service and conflict resolution during recreational events.

Education

Bachelor of Science - Leisure Sports and Tourism Studies

Middle Tennessee State University
Murfreesboro, TN
12.2020

Skills

  • Team Leadership
  • Staff Training & Mentorship
  • Conflict Resolution
  • Youth Engagement
  • Program Coordination
  • Customer Service Excellence
  • Event Planning & Logistics
  • Schedule Management
  • Time Management
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Customer relations
  • Goals and performance
  • Sales expertise
  • Strategic planning
  • Invoicing
  • Client relationship management

Timeline

Senior Account Manager (Former Manager in Training)

Enterprise Mobility
02.2024 - Current

Facility Attendant Lead

Murfreesboro Parks and Recreation Center
08.2020 - 03.2021

Field Study

Middle Tennessee State University
01.2020 - 05.2020

Bachelor of Science - Leisure Sports and Tourism Studies

Middle Tennessee State University

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KeDerrion Rosser