Kedrianna Jones
Zipline
McKinney ,TX
2027
years of professional experience
Results-driven Customer Support Specialist known for exceptional attention to detail and strong organizational skills. Committed to resolving customer inquiries efficiently, driving operational improvements, and enhancing overall user experience.
Work History
Customer Support Specialist
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Assisted in troubleshooting product-related issues, enhancing user satisfaction and experience.
- Provided feedback on customer trends to improve service delivery and operational processes.
- Collaborated with cross-functional teams to streamline support workflows and enhance team efficiency.
Customer Service Intern
1 Year 4 Months- Assisted in managing customer inquiries via phone and email, providing timely and helpful responses.
- Developed customer feedback surveys to gather insights for improving service delivery.
- Shadowed experienced staff to learn best practices in customer interaction and conflict resolution.
Education
Associates - Medical Assistant
Skills
Data entry
Live chat support
Multitasking and organization
Time management
Attention to detail
Highly professional
Incoming call management
Customer service
Analytical thinking
Customer relationship management (CRM)
Timeline
Customer Service Intern
Customer Service Organization
01.2021 - 05.2022Read More
Customer Support Specialist
Zipline
2022 - CurrentRead More
Remington College
Associates from Medical Assistant
Read More