Kedric Penn
Eden,NC
Summary
Professional with over 4 years of experience in customer service and support. Expertise in conflict resolution and effective communication, driving high levels of customer satisfaction. Proven ability to collaborate within teams and adapt to dynamic environments, consistently delivering results. Recognized for reliability and a proactive approach to achieving organizational objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
DRIVER ASSOCIATE
Amazon
High Point, NC
12.2025 - Current
- Delivered timely and accurate package deliveries across assigned routes, consistently achieving a delivery success rate of [98%] while maintaining company safety standards and on-time performance.
- Optimized daily route execution to reduce idle time and support higher delivery volume, handling up to [120] packages per shift.
- Performed vehicle inspections and basic maintenance to ensure safe operations and minimize service interruptions.
- Maintained clear customer communication and resolved delivery exceptions to improve customer satisfaction and retention.
- Documented deliveries and exceptions accurately using company systems to support operational reporting and issue resolution.
FLIGHT ATTENDANT
Endeavor Air
Raleigh, NC
05.2025 - 06.2025
- Partnered with ground operations to refine boarding procedures and gate communication, smoothing passenger flow and supporting on-time departures.
- Managed passenger medical and special-assistance situations calmly, coordinating resources to minimize disruption and preserve safety and comfort.
- Coached peers on de-escalation techniques during high-stress incidents, strengthening team confidence and maintaining service continuity.
- Performed systematic inspections of cabin safety equipment and documentation before each flight, ensuring compliance and eliminating potential operational delays.
- Enforced safety protocols during emergencies and routine operations, directing crew actions to secure passenger welfare and uphold regulatory standards.
- Conducted thorough pre-flight cabin checks and logged discrepancies, ensuring regulatory adherence and preventing last-minute service interruptions.
- Monitored passenger feedback and service touchpoints to pinpoint service friction, applying targeted adjustments that led to noticeable improvements in passenger satisfaction.
STOCK ROOM ASSOCIATE
Isometrics
Reidsville, NC
05.2023 - 11.2023
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Checked numbers manually and used hand-held equipment to locate products.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
CREW MEMBER
Biscuitville
Eden, NC
04.2020 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
HIGH SCHOOL DIPLOMA -
Victory Christian Academy
Ruffin, NC01.2021
Skills
- Effective time management
- Customer engagement
- Problem-solving
- Timely and trustworthy
- Flexible schedule
- Safety protocols
- Safety management
- Equipment operation
- Passenger transportation
- Schedule management
- Heavy lifting
- Passenger assistance
- Attention to detail
Certification
PRIVATE PILOT LICENSE
EAA
Timeline
DRIVER ASSOCIATE
Amazon
12.2025 - Current
FLIGHT ATTENDANT
Endeavor Air
05.2025 - 06.2025
STOCK ROOM ASSOCIATE
Isometrics
05.2023 - 11.2023
CREW MEMBER
Biscuitville
04.2020 - 05.2023
HIGH SCHOOL DIPLOMA -
Victory Christian Academy