Kedric Penn
NextMove LLC
Eden,NC
1
Certification
6
years of professional experience
Customer-focused professional with over six years of experience in customer service and support. Skilled in conflict resolution, effective communication, and building positive customer relationships to drive high levels of satisfaction. Proven ability to collaborate effectively within team environments, adapt to changing priorities, and consistently deliver results. Recognized for reliability, professionalism, and a proactive approach to achieving organizational goals.
Work History
DRIVER ASSOCIATE
9 Months- Delivered timely and accurate package deliveries across assigned routes, consistently achieving a delivery success rate while maintaining company safety standards and on-time performance.
- Optimized daily route execution to reduce idle time and support higher delivery volume.
- Maintained clear customer communication and resolved delivery exceptions to improve customer satisfaction and retention.
- Facilitated clear customer communication and resolved delivery exceptions, enhancing customer satisfaction and retention.
- Documented deliveries and exceptions accurately using company systems to support operational reporting and issue resolution.
Stock Room Associate
6 Months- Adapted to changing store needs and priorities, taking on additional responsibilities to support overall operations.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Checked numbers manually and used hand-held equipment to locate products.
- Checked numbers manually and utilized hand-held equipment to accurately locate products, enhancing inventory management.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy and quality control, ensuring reliable stock entry into the system.
- Facilitated communication between stock room and sales floor teams regarding item availability and potential delays, supporting efficient operations.
Crew Member
3 Years 1 Month- Provided prompt service at front counter and drive-thru to enhance customer experience.
- Processed customer orders, prepared meals, and handled payments accurately.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with teammates and embraced coaching from management to enhance service quality.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma
Skills
Safety management
Customer service
Time management
Deadline management
Problem-solving
Attention to detail
Dependability
Multitasking
Teamwork
Verbal and written communication
Conflict resolution
Strong work ethic
Professional appearance
FAA regulations
Certification
- Private Pilot License
- First Class Medical Certificate
Timeline
DRIVER ASSOCIATE
NextMove LLC
12.2025 - CurrentRead More
Stock Room Associate
Isometrics
05.2023 - 11.2023Read More
Crew Member
Biscuitville
04.2020 - 05.2023Read More
Victory Christian Academy
High School Diploma
Read More