Kedwin Cruz
Danbury,CT
Summary
A highly experienced customer service representative with experience in store management, medical experience, and an electrical background. Proficient in customer relations and interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional customer relationships.
Overview
5
5
years of professional experience
Work History
Sales Associate /Store Manager
The Smoke Lab
02.2023 - Current
- Facilitating customer service and meeting sales and financial goals.
- Verifies the age of individuals purchasing tobacco products.
- Competent and accurate in handling currency transactions.
- Assist in floor moves, merchandising, and display maintenance
- Promotes items to improve sales volume.
- Maintains inventory and replenishes shelves as needed.
- Ensures compliance with all applicable laws, policies, and procedures regulating tobacco products including Tribal, Federal, and State requirements.
Sales Associate
Smoke Lab 2
01.2022 - 07.2023
- Verifies the age of individuals purchasing tobacco products.
- Competent and accurate in handling currency transactions.
- Assist in floor moves, merchandising, and display maintenance
- Promotes items to improve sales volume.
- Maintains inventory and replenishes shelves as needed.
- Ensures compliance with all applicable laws, policies, and procedures regulating tobacco products including Tribal, Federal, and State requirements.
- Performs other duties as assigned by the Manager.
Lead Cashier
Thrillz Adventure Park
09.2021 - 06.2023
- Party Host: Planning party activities, organizing food and entertainment, and setting up party events. Other duties include checking in party guests and scheduling planning meetings with parents or co-hosts.
- Safety Monitor: Watching the obstacle courses to ensure guests are #1 safe, #2 following the rules, and #3 enforcing time limits.
- Cashier: Checking guests in for general admission and parties.
- Party Bookings: Working in the back office answering phones and booking parties. Helping with check-in parties.
Sales Associate
H&M
09.2019 - 05.2021
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve the department's sales goals on a monthly, quarterly, and yearly basis
- Actively seek out customers in-store
- Process POS (point of sale) purchases
- Handle returns of merchandise
- Suggest ways to improve sales (e.g. planning marketing activities,changing the store's design)
Electricial Technician
RnB Enterprises, Inc
06.2019 - 09.2019
- Reading blueprints and technical diagrams to determine the placement of outlets and fixtures
- Installing wiring, outlets, and controls
- Maintenance of electrical systems
- Inspecting transformers and circuit breakers to ensure they are up to code
- Identifying electrical problems using specialized tools like voltmeters, cable testers, thermal scanners, and ammeters
- Repairing and replacing wiring and equipment using hand and power tools such as screwdrivers, saws, drills, wire strippers, and conduit breakers
- Directing and training fellow workers to install, maintain, and repair wiring and systems
- Following state and local building regulations
Catering Server
Gallucci's Catering
01.2019 - 08.2019
- Preparing and storing food safely before and during events
- Setting up all tables and food service areas with chairs, linens, and dishes
- Serving food to guests at events
- Cleaning up and tearing down the dining area by removing all tableware, linens, garbage and furniture
- Visiting sites before events to assess the kitchen facilities and make necessary plans
- Ordering any necessary supplies for events
- Assists other catering staff as needed to optimize the guests’ dining experience.
- Correctly completes closing duties at the end of each event.
Education
High School Diploma -
Henry Abbott Technical High School
Danbury, CT06.2019
Skills
- Cashiering
- Cash Handling
- Customer Service
- Retail Sales
- Sales
- Serving Experience
- Bilingual
- CNA
- Office experience
- Data entry
- Microsoft Excel
- Communication skills
- Store management
- Sales management
- Medical office experience
- Front desk
- Computer skills
Languages
English
Spanish
Timeline
Sales Associate /Store Manager
The Smoke Lab
02.2023 - Current
Sales Associate
Smoke Lab 2
01.2022 - 07.2023
Lead Cashier
Thrillz Adventure Park
09.2021 - 06.2023
Sales Associate
H&M
09.2019 - 05.2021
Electricial Technician
RnB Enterprises, Inc
06.2019 - 09.2019
Catering Server
Gallucci's Catering
01.2019 - 08.2019
High School Diploma -
Henry Abbott Technical High School
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