KEEANNA REDD
Atlanta,GA
Summary
Assisted teams in achieving project goals through collaboration and support. Contributed to a positive work environment by fostering teamwork and communication. Embraced opportunities for learning and development while tackling challenges with enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Officer
Southside Medical
Atlanta, GA
02.2023 - 02.2026
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted regular patrols, identifying and addressing security vulnerabilities proactively.
- Responded to incidents, coordinating with law enforcement and emergency services as needed.
- Implemented security protocols, enhancing overall operational efficiency and response times.
Security Officer (Full-time)
AllnOne
Atlanta, GA
03.2018 - 2021
- Verify employee's badges
- Perform inspections on vendors making deliveries to businesses at the airport.
- Clear and reset alarms
- Contact communication for unattended items of travelers and employees.
- Bomb threat training certification.
Asset Protection Officer
Jcpenny
Forest Park, GA
08.2021 - 03.2023
- Monitored surveillance systems to detect and prevent theft and fraud incidents.
- Conducted regular audits of inventory and assets to ensure compliance with security protocols.
- Collaborated with law enforcement during investigations to enhance asset recovery efforts.
- Developed training programs for staff on loss prevention strategies and safety procedures.
Call Center Representative
M. T Bowen
Gainesville, GA
04.2016 - 08.2018
- Respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services.
Security Officer
US Security
Atlanta, GA
09.2016 - 03.2018
- Verified employee's badges
- Cleared alarms
- Reset alarms on emergency exits
- Perform inspection on vendors
Customer Service
Airserv
Atlanta, GA
01.2012 - 03.2016
- Greeting arriving passengers off international flights.
- Dividing passengers according to departing or local destinations.
- Dividing departing passengers according to citizen status.
- Escorting passengers to Cbp officers.
Teacher Assistant
Precious lamb of God
Atlanta, GA
09.2010 - 06.2012
- Teach kids basic learning skills
- Office assistance as needed
- Inbound/outbound calls
- Receipts accountable
Education
Trade school - Business and finance
Atlanta Job Corps
Atlanta, GA06.2011
Diploma - Business and Finance
Benjamin E. Mays high school
Atlanta, GA05.2009
Skills
Achieved enhanced security posture through proactive risk assessments and mitigation strategies Delivered comprehensive training sessions that increased employee awareness of security practices Improved incident response times by streamlining communication protocols
Applied two decades of customer service knowledge to streamline support processes and improve overall service quality
Achieved seamless user adoption of Windows 8 through targeted training initiatives Enhanced document quality and efficiency by implementing best practices in word processing Resolved software challenges, leading to improved productivity and user satisfaction
Maintained a consistent typing speed of 40 words per minute, ensuring timely completion of written assignments
Facilitated clear and concise messaging to improve stakeholder engagement
Achieved timely completion of all typing tasks, contributing to project success Enhanced communication through precise transcription of meetings and documents Improved record-keeping accuracy, facilitating better information retrieval
Certification
- Business and Finance June 2011 to Present
- Studied business and finance.
- Computer training classes
- Intern banking at American Urban league. Security Guard
Timeline
Security Officer
Southside Medical
02.2023 - 02.2026
Asset Protection Officer
Jcpenny
08.2021 - 03.2023
Security Officer (Full-time)
AllnOne
03.2018 - 2021
Security Officer
US Security
09.2016 - 03.2018
Call Center Representative
M. T Bowen
04.2016 - 08.2018
Customer Service
Airserv
01.2012 - 03.2016
Teacher Assistant
Precious lamb of God
09.2010 - 06.2012
Diploma - Business and Finance
Benjamin E. Mays high school
Trade school - Business and finance
Atlanta Job Corps