Keefe Gordon
Atlanta,GA
Summary
Recognized for enhancing operational efficiency and customer satisfaction through meticulous attention to detail and effective communication. Adept at fostering teamwork and maintaining safety standards in high-pressure environments. Developed exceptional leadership and customer relations skills in high-paced customer service environment. Demonstrated ability to manage teams and resolve complex issues with efficiency. Driven and empathetic individual with passion for guiding others and fostering personal growth. Possesses deep understandings of effective communication techniques. Pentecostal Christian, who's heart is set after Jesus Christ.
Overview
4
4
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
08.2022 - 01.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 7 daily flights.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
Lawn Maintenance Laborer
Bluescapes Lawn Care
06.2020 - 07.2021
- Maintained grounds by trimming, weeding, and general clean-up.
- Maintained clean work areas by removing debris, leaves, and branches from client properties.
- Enhanced property appearance through regular mowing, edging, and trimming of lawns.
- Developed strong relationships with clients through clear communication of services provided and project timelines.
- Contributed to a safe working environment by adhering to safety procedures during equipment operation and chemical applications.
- Demonstrated proficiency in operating various types of lawn care equipment such as mowers, trimmers, blowers, hedge trimmers.
- Ensured customer satisfaction with thorough attention to detail in all aspects of lawn maintenance tasks.
- Elevated overall property appearance through attention to detail when performing routine landscape maintenance duties.
- Aided in the growth of the business by generating referrals from satisfied customers due to quality workmanship.
- Prevented damage to clients'' properties by identifying and rectifying potential hazards such as broken branches, uneven terrains.
Education
Bachelor of Science - Physics
Georgia State University
Atlanta, GA05-2027
Skills
- Problem-solving
- Customer service
- Team leadership
- Dependable and responsible
- Quality control
- Adherence to policies
- Critical thinking
- Customer relationship management
- Initiative and Self-motivation
- Team development
- Complaint resolution
- Exceptional telephone etiquette
Accomplishments
- Perusing a career in Nanotechnology Engineering
- Honor Roll 2nd Semester 2022 as a senior in high school.
- Achieve Atlanta Recipient
- 100 Black Men Mentee Scholarship Recipient
- Renaissance Man Award Recipient in the 100 Black Men of South Metro Atlanta, Inc.
- Former Capitan in the 100 Black Men of South Metro Atlanta, Inc.
- Semi-Finalist Posse Recipient
- Former Percussion Leader in the Sounds of Royalty Band
- Mr. SOR for the Sounds of Royalty Band
- Shine KAC Ensemble Member
- Accepted into the Math Honor's Society in high school
- First Place tie in a Shark Tank Competition
Renaissance Man Award Recipient in the 100 Black Men of South Metro Atlanta, Inc.
Receiving the Renaissance Man Award from 100 Black Men of South Metro Atlanta, Inc. is a significant honor. This award typically recognizes a well-rounded individual—usually a man—who exemplifies excellence in multiple areas of life, such as:
- Leadership and mentorship
- Community service
- Professional achievement
- Education and lifelong learning
- Cultural or artistic contributions
In the context of 100 Black Men of South Metro Atlanta, an organization dedicated to mentoring, education, health & wellness, and economic empowerment in the African American community, the Renaissance Man Award usually goes to someone who embodies the mission of uplifting and empowering others, especially young Black men.
The title “Renaissance Man” refers to someone with diverse talents and a broad range of accomplishments—similar to historical figures like Leonardo da Vinci.
Timeline
Ramp Agent
Delta Air Lines, Inc
08.2022 - 01.2024
Lawn Maintenance Laborer
Bluescapes Lawn Care
06.2020 - 07.2021
Bachelor of Science - Physics
Georgia State University
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