Keegan Abrahams
Summary
Dynamic Fulfillment Expert with a proven track record at Macy's, enhancing customer satisfaction and exceeding performance metrics. Skilled in logistics planning and team collaboration, I adeptly improved order accuracy and trained new hires, significantly contributing to the company's growth. My adaptability and time management skills ensure peak performance in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Fulfillment Expert
Macy's
Valley Stream, NY
05.2015 - Current
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
- Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
Education
Associates - Business
Medgar Evers College
Brooklyn, NY06.2019
Diploma - Public Service & Law
Hillcrest High School
Jamaica, NY06.2015
Skills
- Packing expertise
- Logistics planning
- Shipping coordination
- Warehouse operations
- Product packaging
- Time management
- Shipment preparation
- Order picking
- Loading and unloading
- Shipping and receiving
- Stock replenishment
- Team collaboration
- Workplace organization
- Pallet jack usage
- Barcode scanning
Timeline
Fulfillment Expert
Macy's
05.2015 - Current
Associates - Business
Medgar Evers College
Diploma - Public Service & Law
Hillcrest High School