Keegan Blackman
Dunn,NC
Summary
Diligent service representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
6
6
years of professional experience
Work History
Retail Sales Specialist
Lowe’s Home Improvement
08.2024 - Current
- Provided exceptional customer service and increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Coordinated closely with the management team, communicating feedback from customers to improve products and services.
- Successfully trained and worked in multiple departments to gain broader store/product knowledge for the purpose of advancement within the leadership team. Promoted to Merchandising Service Team.
Business Development Associate
InsightsSoftware
05.2024 - 08.2024
- Part of the Business Development team that sought out leads, contacts, and organized companies with specific enterprise resource planning tools and systems for Sales and Marketing teams.
- Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
- Sourced new prospects, validated key contacts, and identified the organizations' current technology solutions.
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Monitored business development goals closely to track progress toward monthly quotas, adjusting tactics as needed for optimal results.
Retail Sales
Lowe's Home Improvement
02.2023 - 08.2023
- Provided personalized shopping assistance, helping customers find the perfect item for their needs or occasion.
- Knowledge of certain outside lawn and garden materials that help people improve the outside of customers homes.
Lifeguard
Benson Community Swimming Pool
06.2019 - 08.2023
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Supervised pool safety protocols while delivering swimming instruction, maintaining facility cleanliness, and coordinating emergency response procedures.
- Responded to Membership Inquires and managed concessions.
- Mentored junior lifeguards in safety procedures, facility operations, customer service excellence, and fostering team collaboration.
Retail Sales
Jernigan’s Nursery and Trading post
08.2019 - 08.2022
- Thorough knowledge of what clothing brands we sold inside the store as well as plants sold outside to help customers reach their gift needs.
- Processed transactions quickly and accurately, ensuring a seamless checkout experience.
Education
Bachelor of Science - Business Administration: Management And Leadership
University of North Carolina Wilmington, Cameron School of Business
05.2024
Journeyman 2 HVAC Certification -
Cape Fear Community College
Wilmington, NC03-2025
Skills
- Customer Service
- Problem-solving
- Google G Suite
- Multitasking efficiency
- Microsoft Office
- Critical thinking
- Attention to detail focus
- Accounting
- Time management capabilities
- Finance
- Effective Communication
- CPR/ First Aid
School Experience
X-Culture Project, Team 404 Member, 08/23, 12/23, Put together an analysis for WheelStair (Poland) and created a new market venture., Collaborated with a global team from various countries.
Timeline
Retail Sales Specialist
Lowe’s Home Improvement
08.2024 - Current
Business Development Associate
InsightsSoftware
05.2024 - 08.2024
Retail Sales
Lowe's Home Improvement
02.2023 - 08.2023
Retail Sales
Jernigan’s Nursery and Trading post
08.2019 - 08.2022
Lifeguard
Benson Community Swimming Pool
06.2019 - 08.2023
Bachelor of Science - Business Administration: Management And Leadership
University of North Carolina Wilmington, Cameron School of Business
Journeyman 2 HVAC Certification -
Cape Fear Community College
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