Keegan Cantrell
Piqua
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
14
14
years of professional experience
Work History
Operations Manager
Rural King
08.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Company Owner
Keegan The Painter LLC
01.2023 - Current
- Maximized profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Implemented strategic plans to improve performance and increase client acquisition.
- Resolved customer service issues with timely and professional resolutions.
- Established a strong brand identity through consistent marketing efforts, driving sales and attracting new clients.
- Increased company growth by strategically developing and implementing effective business plans.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
Specialty Assistant Store Manager
Lowe’s
03.2023 - 07.2024
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Managed vendor relationships to ensure timely delivery of products and maintain strong lines of communication between all parties involved in the supply chain process.
- Ensured compliance with company policies, procedures, and safety regulations by regularly reviewing practices within the store environment.
- Coach and drive all employees to deliver results within sales, installed sales, credit, and building the pipeline
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Implemented loss prevention measures, resulting in decreased instances of theft and shrinkage within the store.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Oversaw visual merchandising efforts, creating attractive product displays that drew customer attention and boosted sales.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
- Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
Paint Department Manager
Lowe’s
01.2022 - 03.2023
- Maintained a clean, organized work environment, ensuring compliance with safety regulations and company policies.
- Cultivated a positive team culture through open communication channels and regular recognition of individual achievements.
- Boosted sales revenue by creating eye-catching promotional displays showcasing popular paint products and color trends.
- Directed daily operations of the paint department, optimizing workflow and resource allocation.
- Provided exceptional customer service, including in-depth product knowledge and technical support for painting projects, resulting in repeat business and a loyal customer base.
- Established a reputation for expert product knowledge among staff members, becoming the go-to resource for complex inquiries or challenges.
- Implemented effective employee training programs to ensure staff maintained up-to-date knowledge of industry trends and best practices.
- Oversaw inventory control procedures to minimize shrinkage rates and maximize product availability for customers.
- Collaborated with other store departments to coordinate cross-merchandising initiatives, driving overall store performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- A big accomplishment I have made since acquiring this role is driving sales efficiently enough to allow my store to acquire a position for a Pro Paint Specialist
Night Operations Manager
Lowe’s
10.2020 - 01.2022
- Coordinated delivery schedules with drivers to minimize delays and optimize delivery routes during nighttime hours.
- Increased order accuracy rates by regularly reviewing picking processes and making necessary adjustments as needed during the night operations period.
- Provided ongoing coaching and mentoring to junior team members, fostering an atmosphere of continuous learning and development within the night shift workforce.
- Conducted performance evaluations for night staff members, providing constructive feedback and opportunities for growth.
- Assisted human resources in screening potential candidates for night shift positions, selecting top talent to join our team.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Collaborated with daytime management to ensure seamless transitions between shifts, enhancing overall productivity.
- Created a better environment of communication between night operations and the merchandising team with plans as to where future planogram items and promo items are located to ensure accuracy and efficient setup times
Department Coordinator
Clopay Corporation
08.2016 - 10.2020
- Developed and implemented training programs to enhance staff skills and productivity.
- Coordinated cross-functional team meetings for enhanced collaboration and communication within the department.
- Oversaw daily operations, ensuring smooth workflows and timely completion of tasks within the department.
- Assisted in recruiting efforts, contributing to the successful onboarding of new team members.
- Facilitated regular departmental meetings, promoting open communication and alignment on goals and priorities.
- Resolved any conflicts or issues that arose within the team effectively while maintaining professionalism at all times.
- Enhanced employee morale through recognition programs and team-building activities designed to foster camaraderie within the department.
- Acquiring additional departments that were dysfunctional and unorganized, my team, set on-hand minimums, good inventory records, and a functional organization system creating on time orders.
Assembler
Clopay Corporation
02.2014 - 08.2016
- My responsibilities as an assembler in Canyon Ridge composite wood doors included: producing high quality doors, repairing doors when needed, working at a fast pace to ensure demand was met, working in and maintaining a safe and functional work environment.
- In this role I was assigned the role of door repair in addition to the daily tasks I was assigned, as door repair I had to precisely take apart defects on the doors without creating additional damage to the door and repair it to match the rest of the door.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
Machine Operator
Wappoo Lumber
06.2012 - 02.2014
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
Machine Operator
Emerson Climate Technologies
01.2011 - 06.2012
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Maintained meticulous records of machine performance and maintenance activities, supporting continuous improvement efforts.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
Education
MBA - Business Administration, Organizational Leadership
Franklin University
Columbus, OH06-2024
Bachelor of Science - Business Administration And HRM
Franklin University
Columbus, OH01-2022
Associate of Science - Business Management
Edison State College
Piqua, OH01-2020
High School Diploma -
Anna High School
Anna05-2011
Skills
- Team leadership
- Operations management
- Work flow planning
- Relations and conflict resolution
- KPI tracking
- Planning and implementation
- Staff management
- Inventory management
- MS office
- Schedule management
- Workforce management
- Customer relationship management (CRM)
Timeline
Operations Manager
Rural King
08.2024 - Current
Specialty Assistant Store Manager
Lowe’s
03.2023 - 07.2024
Company Owner
Keegan The Painter LLC
01.2023 - Current
Paint Department Manager
Lowe’s
01.2022 - 03.2023
Night Operations Manager
Lowe’s
10.2020 - 01.2022
Department Coordinator
Clopay Corporation
08.2016 - 10.2020
Assembler
Clopay Corporation
02.2014 - 08.2016
Machine Operator
Wappoo Lumber
06.2012 - 02.2014
Machine Operator
Emerson Climate Technologies
01.2011 - 06.2012
MBA - Business Administration, Organizational Leadership
Franklin University
Bachelor of Science - Business Administration And HRM
Franklin University
Associate of Science - Business Management
Edison State College
High School Diploma -
Anna High School
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