Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Keegan Keown

Willard,MO

Summary

Experienced Realty Project Coach adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations. Project leader with 7 years of experience coordinating complex programs and supervising teams to attain business goals. Directs employees, mitigates project risks, solves standard and non-standard problems and reports to senior management. Demonstrates leadership, influencing and negotiating skills. Performs analytical problem-solving to overcome obstacles.

Overview

9
9
years of professional experience

Work History

Realty Project Coach

Walmart
04.2017 - Current
  • Mitigated risks to project success by proactively identifying potential issues and developing contingency plans as needed.
  • Boosted overall productivity by identifying areas for improvement in individual team members'' skills and knowledge, then addressing them through targeted coaching interventions.
  • Developed customized coaching plans for individual team members based on their unique strengths, weaknesses, and growth opportunities.
  • Managed scope changes effectively to minimize disruptions and ensure the project remained on track for successful completion.
  • Mentored junior team members to enhance their problem-solving abilities, leadership skills, and technical expertise.
  • Helped execute and oversee over 40+ projects in 7 years.
  • Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
  • Retire end of life systems and install/update new systems.
  • Help oversee multi million dollar projects.
  • Coordinate with multiple 3rd parties to ensure success of project goals.
  • Oversee anywhere from 5 to 35 associates to meet the goals on projects.

Grocery Delivery Driver

Hy-Vee
08.2016 - 04.2017
  • Maintained punctuality in meeting scheduled pickup times from stores which allowed customers'' groceries to be delivered within promised timeframes.
  • Ensured accurate order fulfillment by double-checking items against invoices before leaving the store.
  • Increased repeat business by establishing rapport with customers and consistently exceeding their expectations.
  • Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.

Hood Cleaner

Hydro Clean
01.2016 - 08.2016
  • Encouraged repeat business by providing thorough explanations of completed work, setting up future appointments, and fostering positive client interactions.
  • Developed strong relationships with clients, earning trust and loyalty through attentive service and open communication.
  • Maintained a clean work environment by disposing of debris and waste materials properly after each cleaning job.
  • Supported business growth through consistent delivery of high-quality hood cleaning services to new and existing customers.

Customer Service Representative

Chase Bank
04.2015 - 01.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Science - Psychology

College of The Ozarks
Point Lookout, MO

Bachelor of Science - Computer Science

Central Methodist University
Fayette, MO
05.2016

Skills

  • Task Delegation
  • Training delivery
  • Coaching Techniques
  • Worksite safety
  • Multi-tasking skills
  • Collaborative mindset
  • Client communications
  • Project Management
  • Project Planning
  • Team Leadership

Additional Information

Currently studying COMP TIA Security + and looking to build onto my current Computer Science degree by studying the InfoSec field

Timeline

Realty Project Coach

Walmart
04.2017 - Current

Grocery Delivery Driver

Hy-Vee
08.2016 - 04.2017

Hood Cleaner

Hydro Clean
01.2016 - 08.2016

Customer Service Representative

Chase Bank
04.2015 - 01.2016

Bachelor of Science - Psychology

College of The Ozarks

Bachelor of Science - Computer Science

Central Methodist University

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Keegan Keown