KEEGAN OWEN SMITH
Cranberry Township,PA
Summary
Dynamic Market and Tech Advisor at Berkshire Hathaway HomeServices, skilled in training and mentoring staff to enhance customer service and operational efficiency. Proven expertise in product evaluation and IT troubleshooting, consistently delivering high-quality service and fostering a tech-savvy environment. Passionate about empowering teams to achieve excellence in service delivery.
Overview
8
8
years of professional experience
Work History
Market and Tech Advisor
Berkshire Hathaway HomeServices The Preferred Realty
04.2024 - 06.2025
- Provided guidance in selection of technology programs that the company offered to the agents.
- Achieved high quality of service at assigned location consistent with established service model.
- Conducted training sessions for staff to improve their technical skills.
- Created detailed documentation on processes, procedures, and user guides for various systems.
- Evaluated and recommended software and hardware products based on client requirements.
Key Holder
Drakes Car Wash
04.2022 - 03.2024
- Monitored floor stock levels and assisted in replenishing merchandise.
- Organized stock room and checked inventory for accurate labeling, logical placement, and neat arrangement.
- Handled store opening and closing with consistent attention to established requirements.
- Resolved escalated customer service issues or concerns.
- Maintained store cleanliness and assisted management with operational tasks.
Key Holder
Jerry's Car Wash
06.2017 - 03.2022
- Handled store opening and closing with consistent attention to established requirements.
- Resolved escalated customer service issues or concerns.
- Trained and mentored employees to improve sales and customer service skills.
- Demonstrated expert product knowledge and recommended specific products to suit customers' needs.
- Maintained store cleanliness and assisted management with operational tasks.
Education
High School Diploma -
Seneca Valley
Harmony, Pa06.2019
Skills
- Analytics
- Product evaluation
- IT troubleshooting
- Customer support
- Staff training
- Customer service
- Promotional planning
- Training and mentoring
- Operational documentation editing
- Tech-Savvy
- Employee oversight
- Store operations oversight
- Customer service management
Timeline
Market and Tech Advisor
Berkshire Hathaway HomeServices The Preferred Realty
04.2024 - 06.2025
Key Holder
Drakes Car Wash
04.2022 - 03.2024
Key Holder
Jerry's Car Wash
06.2017 - 03.2022
High School Diploma -
Seneca Valley
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