Keegan Riley
Monkton,MD
Summary
Detail-oriented Restoration Technician with expertise in mitigating water, fire, and mold damage in diverse environments. Skilled in documenting conditions and maintaining communication with property owners and management. Proven track record of establishing long-term client relationships and effectively utilizing technology platforms for project management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager
Paul Davis Restoration Of Greater Baltimore
Hunt Valley, MD
08.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
Mitigation Manager
PBI Commercial
Hunt Valley, MD
01.2024 - 08.2024
- Coordinated with multiple departments to ensure seamless communication during the claims process.
- Established a reputation within the industry as a reliable partner by consistently delivering exceptional results for both policyholders and insurers alike.
- Trained new staff members in company protocols and best practices, ensuring a high level of service quality.
- Collaborated with insurance adjusters to determine appropriate coverage amounts and streamline the claims process, expediting payment timelines.
- Streamlined workflow for faster response times, enhancing overall team productivity.
- Implemented safety protocols for field teams that minimized workplace injuries and accidents while maintaining OSHA compliance.
- Presented findings from site inspections to clients as part of comprehensive risk assessments that informed their decision-making processes around property investments or improvements.
- Ensured accurate and timely documentation of all projects by maintaining detailed records and utilizing a centralized project management system.
- Maintained strong relationships with local contractors and vendors, securing competitive pricing on materials and labor costs for clients.
- Managed complex projects involving water, fire, and mold damage restoration, ensuring successful outcomes for all parties involved.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Restoration Technician
PB Commercial
Hunt Valley, MD
10.2018 - 01.2024
- Mitigated water, fire, and mold damage in residential and commercial structures.
- Documented site conditions, progress, and results for customers and insurance representatives.
- Served on-call during catastrophic events to address widespread damage.
- Maintained excellent communication with property owners and mitigation management.
- Recorded field notes on technology platforms including RMS, MICA, and Xactanalysis.
- Established and grew long-term relationships with multiple large clients across Maryland.
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Ozone and hydroxyl.
- Maintained a safe work environment by adhering to all safety guidelines and protocols during restoration projects.
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
- Managed inventory of equipment and supplies, ensuring optimal availability for timely completions of projects.
- Demonstrated expertise in handling various types of restoration projects such as water extraction, structural drying, content cleaning, and odor removal.
- Reduced project completion time with effective planning and coordination among team members.
- Ensured proper documentation of each project''s progress, including photographs and detailed reports for insurance purposes.
- Increased client retention, maintaining clear communication throughout the restoration process.
- Exceeded performance goals set by management through dedicated focus on quality control measures in every project undertaken.
Education
High School Diploma -
Fallston High School
Fallston, MDSkills
- Water damage restoration
- Fire damage mitigation
- Mold remediation
- Client relationship management
- Site documentation
- Field note recording
- Emergency response
- Communication skills
- Technology platform usage
- Collaboration
Certification
IICRC Certifications
-Trauma and crime scene
-Odor Control
-Water Damage Restoration
-Applied Structural Drying
-Fire and Smoke Damage Restoration
-Applied Microbial Remediation
-Carpet Repair and Installation
IICRC # 6416628
Timeline
Project Manager
Paul Davis Restoration Of Greater Baltimore
08.2024 - Current
Mitigation Manager
PBI Commercial
01.2024 - 08.2024
Restoration Technician
PB Commercial
10.2018 - 01.2024
High School Diploma -
Fallston High School