Hi, I’m
Keegan Turner
Rhome,TX
Work Preference
Summary
Customer-focused and technically skilled IT professional with hands-on experience supporting hardware, software, and point-of-sale systems in fast-paced environments. Proven ability to troubleshoot technical issues, communicate clearly with end users, and support operational efficiency across retail and educational settings. Seeking to continue growing in a computer technology or field service technician role where strong technical aptitude and customer service skills drive results.
Overview
6
years of professional experience
1
Certification
Work History
CVS Pharmacy
Shift Supervisor
01.2020 - Current
Job overview
- Lead daily store operations, supervising team members to ensure efficiency, compliance, and customer satisfaction.
- Deliver high-level customer service by resolving escalated issues and maintaining a positive, solution-focused environment.
- Provide on-site troubleshooting and first-level IT support for store technology including POS systems, computers, printers, and photo kiosks.
- Communicate effectively with store leadership and corporate support teams to report technical issues and implement operational updates.
- Maintain strict confidentiality standards and ensure compliance with company policies and procedures.
Northwest ISD
Level 1 Computer Technician
04.2023 - 08.2023
Job overview
- Provided technical support for one middle school and five elementary campuses.
- Installed, configured, and maintained desktops, laptops, and classroom technology.
- Performed device imaging, upgrades, and basic network connectivity troubleshooting.
- Acted as a liaison between campus staff and district IT teams.
- Managed technology inventory and documented repairs and installations.
CVS Pharmacy
Pharmacy Technician
01.2021 - 01.2023
Job overview
- Supported pharmacy operations through accurate prescription processing, inventory management, and patient assistance.
- Provided professional, empathetic customer service in a regulated healthcare environment.
- Ensured compliance with state and federal regulations including HIPAA standards.
- Assisted with troubleshooting pharmacy technology systems and equipment to minimize workflow disruption.
Education
Arizona State University
from Computer Information Technology
01.2026
University Overview
In Progress | Expected 2026
Tarrant County College
from Computer Technology Coursework
01.2024
University Overview
2023–2024
Timber Creek High SchoolKeller, TX
High School from Information Technology Pathway
05.2021
University Overview
Graduated May 2021
Skills
- Hardware & Software Troubleshooting
- POS Systems & Retail Technology
- Desktop, Printer & Peripheral Support
- Basic Networking & Connectivity
- Ticketing & Documentation
- Inventory & Asset Management
- Windows OS & Common Applications
- Customer & End-User Support
- Conflict Resolution Techniques
- Customer-Oriented
- Operations Management
Certification
Google IT Support Professional Certificate (In Progress)
ADDITIONAL QUALIFICATIONS
- Over three years of hands-on technical and operational experience
- Strong verbal and written communication skills
- Proven team player with leadership experience
- Valid driver’s license with clean driving record
- Ability to lift up to 75 lbs and work on ladders
- Knowledge of safety, compliance, and data privacy standards
Languages
English
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
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evening
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Timeline
Level 1 Computer Technician
Northwest ISD
04.2023 - 08.2023
Pharmacy Technician
CVS Pharmacy
01.2021 - 01.2023
Shift Supervisor
CVS Pharmacy
01.2020 - Current
Tarrant County College
from Computer Technology Coursework
Timber Creek High School
High School from Information Technology Pathway
Arizona State University
from Computer Information Technology