Bryan Gomez
Starbucks
Somerton,Arizona
1
Certification
11
years of professional experience
Shift Supervisor leading high-volume retail shifts serving 150+ customers per shift with up to 10 employees while keeping service, cash control, and product flow on track. Trains new hires, sets priorities, and resolves customer and equipment issues in English and Spanish. Supports smooth daily operations through inventory monitoring, clear communication, and consistent team coaching.
Work History
Shift Supervisor
7 Years 9 Months- Lead 2-10 team members per shift while balancing floor coverage, priorities, and customer flow.
- Assign roles, set priorities, and communicate expectations clearly throughout each shift.
- Train and onboard employees on procedures, equipment, customer service standards, and daily operations.
- Coach employees, resolve customer and operational issues, and escalate equipment problems when needed.
- Monitor inventory and product availability to keep shifts supplied and service moving.
- Communicate with customers and employees in English and Spanish to support smooth daily operations.
Manager
2 Years 11 Months- Supported 1-20 customers per shift while maintaining steady service during peak periods.
- Managed daily operations, including inventory checks and product availability, to keep the stand supplied and ready for service.
- Resolved customer and operational issues independently during busy periods to keep service moving without disruption.
- Coordinated responsibilities across customer service, cash handling, and inventory support to maintain smooth day-to-day execution.
Education
High School Diploma
Skills
OS/software installation
Hardware/software troubleshooting
Wi-Fi and router troubleshooting
Basic TCP/IP
Basic Active Directory knowledge
Windows
macOS
Microsoft 365 administration
DNS configuration
DHCP troubleshooting
Ticketing systems
Remote desktop support
Incident documentation
Customer service
Training and onboarding
Certification
Google IT Support Professional Certificate
Timeline
Shift Supervisor
Starbucks
12.2018 - CurrentRead More
Manager
Hot Dog Stand
01.2016 - 12.2018Read More
Penn Foster
High School Diploma
Read More