Keegan Wilson
Belle Center
Summary
Dynamic professional with a strong background in customer service and emergency response, notably at Blanchard Valley Health Systems. Proven ability to enhance team performance through effective training and mentorship. BLS/CPR certified, demonstrating commitment to patient care, while excelling in time management and interpersonal communication to foster a positive work environment. Proven ability to collaborate effectively with healthcare teams, educate patients, and ensure the safe and efficient delivery of therapy services. Detail-oriented, empathetic, and committed to empowering patients to reach their rehabilitation goals in a positive and encouraging environment.
Overview
3
3
years of professional experience
Work History
Associate
Mt. Victory Drive Thru
08.2024 - Current
- Excellent communication and interpersonal skills
- Ability to handle customer inquiries and complaints professionally
- Positive attitude, friendly demeanor, and a strong focus on customer satisfaction
- Ability to work quickly and efficiently to minimize wait times for customers
- Efficiently managing multiple tasks simultaneously, such as taking orders, processing payments, and handling food and drink orders
- Ability to prioritize tasks in a fast-paced environment
- Skilled in using POS systems to input orders and process payments
- Familiarity with cash handling and giving change accurately
ER Technician
Blanchard Valley Health Systems
09.2023 - 02.2024
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
- Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
- Provide initial patient care such as wound cleaning, splinting, and applying bandages or dressings as directed by medical staff.
- Assist with patient triage, prioritizing critical cases and ensuring swift action during high-pressure situations.
- Ensure proper documentation of patient progress and any interventions provided in accordance with hospital policies.
- Respond rapidly to emergency situations, maintaining composure in critical scenarios.
Package Handler Trainer
Fed Ex Ground
07.2022 - 09.2023
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one training sessions.
- Conduct onboarding and continuous training for new and current package handlers, ensuring they understand FedEx’s operational procedures, safety guidelines, and efficiency standards.
- Ensure all package handlers adhere to safety standards, including the proper use of personal protective equipment (PPE), handling hazardous materials, and maintaining a safe working environment.
- Monitor the proper lifting, bending, and movement techniques to prevent physical strain and accidents.
- Track the progress of newly trained package handlers, providing constructive feedback on their performance, productivity, and adherence to safety practices.
- Work closely with supervisors and other team members to ensure smooth daily operations, helping to resolve any challenges faced by package handlers.
Education
High School Diploma -
Benjamin Logan High School
Bellefontaine, OH05-2020
Associate of Applied Science - Physical Therapist Assistant
Owens Community College
Findlay, OH05-2025
Skills
Interpersonal Communication
NetHealth Documenting System
BLS/CPR Certified
Empathy
Time Management
Motivation and Encouragement
Clinical Experiences
The Heritage
Findlay, OH
8/19/2024-9/1/2024
NetHealth
Springview Manor
Lima, OH
1/27/2025-3/9/2025
NetHealth
Timeline
Associate
Mt. Victory Drive Thru
08.2024 - Current
ER Technician
Blanchard Valley Health Systems
09.2023 - 02.2024
Package Handler Trainer
Fed Ex Ground
07.2022 - 09.2023
High School Diploma -
Benjamin Logan High School
Associate of Applied Science - Physical Therapist Assistant
Owens Community College
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